Group Practice Operations Director – Henry Ford Cancer Service Line

Henry Ford Health System


Under the leadership of their Director/Administrator/Vice President/COO and Physician Leader, provides management of financial and administrative activities that include human resources, program/business development, strategic planning, regulatory compliance and other fiscal and administrative roles. In addition, this position will be administratively responsible for the operations of the facilities, materials, and personnel in the support staff of the department. Operationalizes changes to ensure cost, quality, and satisfaction targets are achieved. Develops and monitors the budget, outcomes in finance, quality and satisfaction, program and clinical improvements, staffing levels and performance. Serves & represents the department, specialty, or business unit on various internal, external, and local community committees.


Management of department financials including clinical, research, teaching, and endowments. Develop and maintain various management systems with spreadsheets and databases to assist with this process. Review, at least monthly, the financial performance of the department, corrects errors, and develops corrective action plans with leadership as necessary.

Supports the budget development of all grant and research contract proposals including ensuring a tracking system for pending and active grant proposals including percent of effort and ensure correct accounting relative to clinical, research, and teaching activities.

Develop and implement the department’s annual budget.

Develop detailed business plans for new and existing clinical and research programs to include market demand assessment, capital needs, facility requirements, and return on investment modeling.


Work closely with senior and support staff in the preparation of staff job descriptions for new hires and restructure current job descriptions for upgrading of applicable positions as needed. Advise all staff of appropriate pay grades and salary. Coordinate submission of appropriate paperwork for review and appropriate submission to department management and Human Resources.

Ensure that all department payrolls are completed in full and accurate manner. Ensure that forms for new hires, termination, and salary changes for current employees are processed. Keep apprised of annual performance dates. Perform evaluations on direct reports.

Coordinate and approve all staff leave time and overtime.

Make recommendations and develop new administrative policies and procedures as needed to ensure smooth operation of the department.

Work with department members to resolve various personnel and financial problems.

Outline existing opportunities to improve space utilization and define needs and justification for additional space to department leadership.

To establish communication channels with staff and faculty to ensure that they receive information on internal and external issues which affect the operations of the assigned areas. Provide advice, assistance, and service that aid them in attaining related objectives, and to be a source of information to senior leadership.

Seek and prepare proposals for external funding possibilities from governmental or other private sources in conjunction with the chair, administrator, research administration, or department faculty.

Maintain accountability for the operations of the department 24 hours/day, seven days a week.

Interface with site administrators to maximize support for the physician group practice.

Promote positive relationships through effective communication.

Maintain and enhance professional and managerial expertise and competence through appropriate educational and organizational activities.

Patient Satisfaction/Complaints

Address patient complaints and ensure prompt resolution of their concerns.

Ensure availability and, if necessary, develop patient and family support services for the assigned areas.

Monitor and manage patient satisfaction results and develop and implement c.rrective actions as needed.

Performs other related duties as directed or assigned


Bachelor’s Degree in Business or Health Care Administration, or related field. Master’s Degree in Business or Health Care Administration or related field, preferred.

Two (2) years of supervisory experience.

Three (3) to five (5) years progressive administrative experience preferred.

Successful completion of the Henry Ford Health System Fellowship Program may be considered in lieu of the above experience.

Ability to develop and maintain effective relationships with medical, administrative, support staff, patients and the public.

Ability to communicate effectively in writing and verbally. Analytical skills.

Skilled in preparation and presentation of reports to various committees and groups.

Ability to remain calm and poised in urgent situations.

Skilled in effective planning, both strategic and short-term, and organizing attributes.

Skilled in exercising initiative, judgment, problem solving, and decision making.

Skilled in analysis development of comprehensive reports and interpretation of complex data.

Ability to set priorities and avoid crises management.

Knowledgeable in organization policies, procedures, systems, and objectives; Fiscal and human resource management techniques and applications; and Healthcare administration, including managed care administration, regulatory management, government regulations, and computer systems and applications.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.


Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250 sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians.


Whether its offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, its all about choice. Henry

Ford Health has a new approach for its employee benefits program – My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning – options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.