Patient Relations Office Manager

Description

MAIN FUNCTION: The Patient Relations Coordinator has primary responsibility for the Patient Relations Program and serves as the initial contact for patients, families, visitors, and staff for the PSCI department. Primary duties include performing the initial intake including complaints/grievances and contacts from staff, managing complaints, and triaging as appropriate and maintaining data related to regulatory standards. As office manager, supports all functions of the Department of Patient Safety and Care Improvement including: clerical/ administrative assistance for the department, meeting preparation and follow-up.

EDUCATION: Bachelor’s degree preferred. Clinical background and medical terminology essential.

EXPERIENCE: Minimum one year in same or similar position. Proficiency in all Microsoft applications required.

EOE/Minorities/Females/Vet/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)