Service Desk Technician

Description:

We are seeking an experienced technician, with a strong understanding of Windows OS and compatible hardware. Duties and Responsibilities: The successful candidate will provide second-tier support to end users for PC OS, applications, and hardware. Possess and apply expertise on multiple complex work assignments. Provide break/fix, asset inventory, spares/parts management, desktop administration, desktop applications, remote access, troubleshooting and upgrading of mobile devices, and security services for all end-user devices. Specific Duties Include, but are not limited to: • Troubleshoot OS issues including Windows 7, Vista, 8.1, 10, and MAC OSX. • Lead Incident Response cases to closure with full documentation including lessons learned debrief. • Ensure all tickets (Incidents, Service Requests, and Changes) are addressed, documented, and closed within the appropriate Service Level Agreements. • Installs, configures, and maintains hardware, software, and peripherals, including drivers, patches, and updates. • Provides support of end-user software applications and operating systems. • Assists users with hardware problems related to desktops, laptops, printers, telephones, and peripherals. • Provides organization and maintenance of equipment inventory and storage. • Troubleshoots and maintains engineering and design software packages. • Performs computer and phone moves, additions, and changes as they are submitted by Managers. • Some system administration, such as set up and maintain data backups; restore files/folders from backup; and plan, configure, and manage enterprise software that is used to update, configure, or manage end-user systems. • Assists in the design and maintenance of documentation and disaster recovery plans. • Assists in conducting end-user training. • Notifies IT management of emergency situations. • Provides backup to the IT Manager. • Possesses a developing understanding of his/her capabilities and work commitments and can provide estimates/schedule for work deliverables Required Qualifications: • Professional, great customer service, and strong communication skills • Reliable transportation to get to and from work (car) with occasional travel during the day (will be reimbursed for mileage) • Ability to work independently with minimal supervision • Expert in demonstrating proficiency in a wide range of IT technologies • Solid analytical/problem-solving skills with capability to identify solutions to unusual and complex problems • Experience in producing documentation for IT projects • Excellent communication skills (written and verbal) required. Required Education & Experience: • Experience providing end user support • Experience troubleshooting extensively in Microsoft Office Suite • Experience working with a ticketing system • Experience troubleshooting extensively in Microsoft Operating Systems • Experience troubleshooting extensively in Microsoft Domain environments • Ability to obtain CompTIA A certification and HDI certification within 6 months of starting

Skills:

microsoft office, windows 7, ITIL

Top Skills Details:

microsoft office, windows 7, ITIL

Additional Skills & Qualifications:

Candidates need to be willing to work hard and unpack boxes if needed. “whatever it takes” mentality. Need to be open and be receptive to feedback.

Experience Level:

Expert Level

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.