VP, Claim Account Executive

Travelers Insurance Company

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$186,300.00 – $298,200.00

Target Openings


What Is the Opportunity?

What Will You Do?

Design tailored Claim service programs, partner with internal and external stakeholders to enhance relationships, and drive sales and retention through business strategies and maintain strong relationships with customers, agents, and brokers.

Design, communicate and train claim professionals on our multi-line customer claim expectations as defined in our Special Account Instructions. Evaluate the delivery by Claim Professionals against those service goals.

Serve as Business Practice Lead for National Accounts and Constitution State Services.

Support all product line distribution relationships with Enterprise distribution and International CAE operation.

Partner with marketing teams for the development of sales material in partnership with Claim Product groups.

Ensure service issues are resolved, identify service trends and works with business partners to address findings.

Develop and monitor operational metrics for the CAE organization that demonstrate the on-going economic value to the business. Partner with business and claim management to oversee the review and monitoring of financial and qualitative operating results.

Develop customer feedback strategy and execution plan for CAE serviced Customers. Analyze customer feedback and collaborate internally to develop recommendations and solutions based on feedback.

Stay up to date on industry and customer group claim service trends and issues. Adjust claim practices, marketing strategies and customer service as appropriate to anticipate, respond to, and manage trends. Educate stakeholders on industry trends and regulatory changes. Identify new methods of educating and informing employees, customers and brokers on trends, regulatory changes, environmental changes, and other issues impacting their business.

Lead national Constitution State initiatives for Third Party Administrator product development/enhancements, workflows, system development and regulatory/legislative issues. Design and deliver top tier Third Party Administrator set of Claim Capabilities for CAE serviced accounts.

Foster internal relationships with Claim, Marketing, SIU, Subrogation, and Risk Control to ensure service initiatives are coordinated, new business and account information is shared, and customer service issues are fully examined with the best resolution implemented. Ensure customer feedback is communicated and utilized to continuously improve claim performance.

May be involved in national line of business initiatives to develop and direct strategies and business plans for product development/ enhancements, best practices, workflow, organization design, system development, management of legislative and regulatory issues, and claim technical support.

Oversee, manage, and mentor Claim Account Executive team including attracting and developing, engaging and retaining the right talent for the organization.

Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Bachelor’s degree in related field or equivalent experience.

Communicative leader with proven ability to effectively develop other leaders.

Fifteen plus years’ experience in commercial and/or national accounts claim with Workers Compensation and General Liability background.

Demonstrated ability to collaborate with team members and senior leaders, and other business areas.

Demonstrated ability to develop and execute a strategic vision and operational road maps.

Demonstrated capabilities in innovative thinking and approaches.

Demonstrated ability in strategy formation and assessment of competitive environment.

Demonstrated expert level analytic and decision-making skills.

Advanced negotiation and influencing abilities can balance needs of multiple constituencies effectively.

What is a Must Have?

High School Diploma/GED or equivalent

Ten years claim experience.

Five years of direct management experience.

What Is in It for You?

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

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