Hotel Consulting Manager

American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Global Business Consulting team consists of Consultants from a wide variety of backgrounds – from the Air/Hotel/Ground industries, travel, management consulting, IT consulting and general management. Since its establishment in 2007, the practice has grown rapidly due to the maturity of the travel landscape and investments in the business. Enterprise hotel RFP program.

The area of focus for this position will be related to the Hotel practice line which spans corporate hotel program strategy design and execution including sourcing, program compliance, and optimization. This person will manage the hotel program and project workstreams for a single large Enterprise client. The ideal candidate is a self-starter with consulting, project management and hotel industry experience.

What Youll Do:

Engagement Execution:

Effectively complete multi-workstream engagements for a single large Enterprise client, prioritize client requests and work objectives leveraging appropriate project management methodologies and tools such as project plans and issue logs. Experience in applying change management techniques to drive sustainable engagement impact and ROI. Creates deliverables within established engagement scope, quality standards and time frames

Experience leading large projects with global and large complex customers (i.e., 40 points of sale, $150M in global spend, 1000 properties)

Hotel subject matter expertise including knowledge of RFP tools (Cvent, Sabre RFP, ReadyBid, etc.)

Problem Solving & Analysis:

Develops hypotheses and identifies data to evaluate based on client needs. Reviews and validates analyses, develops options/alternatives and creates insightful recommendations in context of total engagement. Strong innovative mindset.

Deep understanding of both TMC travel data and supplier/third party hotel data

Familiarity with data visualization tools and reporting (i.e., Tableau)

Ability to create bespoke models and scenarios using available datasets


Exceptional interpersonal skills, listening ability and written presentation skills. Ability to deal with ambiguity and present/discuss work results in a compelling manner. Distills complex subject matter into key messages for team members and clients

Leads global hotel supplier relationships – representing both customer & consultancy interests

Relationship Management:

Understands client organization and dynamics. Builds strong working relationships with all key stakeholders. Leverages American Express Global Business Travel and available industry tools and solutions to develop best-in-class deliverables and best practices

Experience successfully navigating global, for global client organizations (i.e., 40 points of sale, $150M in spend, multiple client stakeholders) with the ability to articulate the value delivered through project work to all levels of client stakeholder.

Owns client satisfaction ensuring a superior client experience

Team Guidance and Support:

Operate in a team-oriented environment with a strong sense of responsibility toward team members, engagement objectives and practice line development

Demonstrates strong work ethic with peers and juniors. Coaches team on subject matter and industry knowledge such as sustainability, expected rate changes, booking pattern changes and relevant industry hot topics. Contributes to knowledge creation and dissemination related to the Corporate Travel industry. Supports delivery of internal/external projects that develop the business

Experience managing analysts (onshore & offshore) to create & deliver positive client outcomes

Partner with, manage and mentor analysts

Experience representing a firm or client’s interest within the marketplace (i.e., suppler/industry conferences)

Commercial mindset; ability to led business development efforts in addition to project delivery

What Were Looking For:

Bachelors degree required, MBA strongly preferred, PMI certification a plus

In depth knowledge of complex cross functional Government sector environment is a plus.

3-5 years’ experience in a traditional consulting and/or Hotel strategy, sourcing and optimization role. Knowledge of strategy, financial/business operations, cost management preferred.

Experience managing hotel programs through platforms such as Cvent and data visualization solutions

Strong skills in data interpretation and presentation execution using data visualization tools such as Tableau, Birst, Power BI or others.

Demonstrated ability to think conceptually, using strong analytical skills; ability to evaluate alternatives and recommend client solutions

Exceptional interpersonal skills, listening ability and written presentation skills

Ability to deal with ambiguity and present/discuss work results in a compelling manner

Ability to create models and scenarios using all available data sets

Team leader, mentor and player and highly client-focused with the ability to demonstrate attention to detail and focus on quality

Excellent time management skills required – including ability to set priorities and work in a fast paced, multi-project environment

Flexibility/ability to adapt lead improvement, simplification and transformation in a dynamic environment

Strong communication skills that should include internal and external presentation development and deliver and ability to interact effectively with people at all levels within a team or client organization


United States

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement ( .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!

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