Customer Service Representative

TEKsystems

We are seeking a dedicated Customer Service Representative to join our dynamic team in supporting the Department of Parks and Recreation. This vital role primarily involves handling inbound calls to assist customers with camping and park visit reservations across all State Recreational Parks. The representative will provide comprehensive information regarding park amenities, facilitating an exceptional service experience.

Responsibilities:

– Efficiently process inbound calls for camping reservations across State Recreational Parks.

– Deliver detailed information on park amenities to enhance customer satisfaction.

– Facilitate the booking of school field trips to historic sites, including logistical coordination and provision of educational materials as required.

– Maintain up-to-date knowledge of all sites, tours, and services offered to provide accurate information to customers.

– Collaborate with team members and other departments to ensure a seamless service experience for all customers.

Qualifications:

– Demonstrated customer service experience, preferably in an inbound call center environment.

– Strong communication skills with a passion for providing exceptional service.

– Ability to manage multiple tasks efficiently while maintaining attention to detail.

– Team-oriented with a positive attitude towards collaboration.

– Flexibility to adapt to the dynamic needs of our customers and services.

Shift: Department operating hours Mon-Fri OR Sat-Tues, between 11am – 9pm EST.

English and Spanish Bilingual roles are available!

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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