Branch Support Specialist

Rexel USA

NO WEEKENDS, NO HOLIDAYS, PAID TIME OFF! Are you looking for real work/life balance? Come join our team and you’ll be home to play on the weekends! In addition to no weekend work, we also offer holiday pay, bonuses, paid time off, etc.

At Rexel USA, we strive to make sure our employees have a great work life balance. You will be eligible for paid vacation, sick time, paid company holidays plus flexible personal days per year. We provide professional training, development programs, and career advancement opportunities.

We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.

This Position of a Branch Support Specialist will be based out of our Owings Mills, MD Location!


The Branch Support Specialist is responsible for assisting Branch and Area Managers in maintaining the function and growth goals of all branches throughout an assigned territory. Will perform the duties of various positions such as Inside Sales, Driver, Warehouse, and Assistant Management. Will act as a leader in those positions with the skills and authority to make decisions in absence of Branch and Area management.

What You’ll Do

Work with Branch Managers to drive profitability by utilizing company digital tools to maximize all aspects of branch performance

Set an example and culture of superior customer service through dealing effectively with daily customer service requests. Establish and maintain a relationship with key customers

Perform all job functions within a branch when required including but not limited to sales, vendor quotations, maintaining branch equipment and vehicles, driving, material handling, order processing

Greet and assist call-in and walk-in customers with the selection and delivery of products and services, processing orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate

Assist in timely account reconciliation through completion of PVR, bad debt, and other post sale duties

Participate in facility and inventory control and maintenance and advise Branch Manager of problems to ensure customer demand is met

Conduct/oversee inventory control procedures and warehouse housekeeping practices

Implement branch security and safety standards by conducting facility and asset inspections and taking corrective actions to support controls

May be required to complete customer deliveries through maintained routes or urgent requirements

Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

High School or GED

Bachelors Degree or Equivalent preferred

2 years experience in an electrical distribution industry or similar B2B industry required

Leadership experience preferred

Previous sales, operations, shipping, or receiving experience is a plus

Valid Driver’s License

Knowledge, Skills & Abilities

Sales and service oriented, self-motivated, dependable, possess excellent leadership, and customer service skills

Strong communication and presentation skills with ability to share information

Strong negotiation and interpersonal skills

Experience with Microsoft Office and ERP system such as Solar Eclipse

Knowledge of electrical products and Rockwell Automation is a plus

Knowledge of the assigned territory is a plus

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold None

Exposed to bio hazardous conditions None

Exposed to toxic or caustic chemicals which mandate attention to safety considerations None

Exposed to electrical hazards; risk of electrical shock None

Handles or works with potentially dangerous equipment Occasionally – up to 20%

Travels to offsite locations Occasionally – up to 20%

Physical Demands

Sit: Must be able to remain in a stationary position Frequently – 21% to 50%

Walk: Must be able to move about inside/outside office or work location Frequently – 21% to 50%

Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly – at least 51%

Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet Frequently – 21% to 50%

Climb or balance: Must be able to ascend/descend on a ladder Frequently – 21% to 50%

Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%

Weight and Force

Up to 10 pounds Constantly – at least 51%

Up to 25 pounds Frequently – 21% to 50%

Up to 50 pounds Occasionally – up to 20%

Up to 75 pounds None

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Our Benefits Include:

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability Insurance

401K with Employer Match

Paid vacation and sick time

Paid company holidays plus flexible personal days per year

Tuition Reimbursement

Health & Wellness Programs

Flexible Spending Accounts

HSA Accounts

Commuter Transit Benefits

Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.

Employee Discount Programs

Professional Training & Development Programs

Career Advancement Opportunities – We like to promote from within

Branch Support Specialist


Owings Mills, MD

Rexel USA

Branch Support Staff


Rexel USA is a VEVRAA federal contractor and an EEO/AA employer. (Females/Minorities/Protected Veterans/Individuals with a Disability) We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email or call (888) 739-3547

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