SME Business Intelligence Analyst – Public Trust clearance – (24006)

American Systems

SME Business Intelligence Analyst – Public Trust clearance – (24006)

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Job Title / Level

SME Business Intelligence Analyst – Public Trust clearance

Clearance Required?

Public Trust


ANNAPOLIS JCT, MD 20701 US (Primary)

% Travel

0 – 10%

Job Description

We are seeking a highly motivated and analyticalBusiness Intelligence (BI) Analystto join our team supporting a federal government ITSM data center contract.

As aBusiness Intelligence Analyst you will:

Play a key role in transforming raw data into actionable insights to optimize data center operations and support strategic decision-making.

Work collaboratively with IT operations, ITSM specialists, and government stakeholders to ensure efficient data analysis and reporting.

Receive a robust benefits package that includes Employee Stock Ownership (

A week in the life of aBusiness Intelligence Analyst:

Develop and maintain comprehensive data models and dashboards to visualize key performance indicators (KPIs) related to data center performance, resource utilization, service levels, and incident trends.

Analyze large datasets from various ITSM tools and data center monitoring systems to identify patterns, trends, and areas for improvement.

Prepare insightful reports and presentations to communicate complex data findings to technical and non-technical audiences.

Collaborate with IT operations and ITSM teams to define data collection needs and ensure data quality for analysis.

Identify and implement data visualization best practices to enhance clarity and user experience of reports and dashboards.

Stay current with emerging data analytics tools and technologies relevant to the ITSM and data center environment.

Support the development and implementation of data-driven solutions to improve ITSM processes and data center efficiency.

Job Requirements

Masters degree in Business Intelligence, Information Systems, Data Analytics, or a related field (or equivalent experience).

10 years of experience in business intelligence or data analysis, preferably within a technical environment.

Strong analytical skills with the ability to identify trends and patterns in complex datasets.

Experience with data visualization tools (e.g., Tableau, Power BI, Qlik) and data analysis platforms (e.g., SQL).

Excellent written and verbal communication skills with the ability to present information clearly and concisely to both technical and non-technical audiences.

Familiarity with ITSM methodologies (e.g., ITIL) and data center operations is a plus.

Experience working with the Federal Government or understanding of government contracting procedures is a plus.

Public Trust Clearance

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100 locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Company Awards:

Forbes National Best Midsize Companies

Energage National Best Workplaces, National

Washington Post Best Workplaces

Veteran Hiring Awards:

GOLD AWARD by U.S. Department of Labor HIRE Vets Medallion Program



AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary/hourly range for this position is $140,000 – $175,000 (please confirm). Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.

EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation

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