Payor Data Lead


Job Description

The role of Associate Director, Payor Data Lead will have the key responsibilities of establishing and evolving payor customer data and analytics for the U.S. payor segment.

The successful candidate will be responsible for the solution for payer customer data at the Key Decision Maker (KDM) level which is needed to deliver an optimal omnichannel experience. The candidate will be responsible for implementing a roadmap and executing the plan to incorporate individual payer customer level data into existing our Company tools and processes so that payer digital engagement tactics can be targeted, measured, and analyzed. This highly complex work will require significant collaboration with multiple internal and external teams to validate a POC that will ultimately enable the delivery of a sustainable solution. This position may have outside agency oversight inclusive for relationship management, service level agreements, and financial management as the specific workstream deliverables are more fully identified.

Key responsibilities of an Associate Director, Payor Data Lead, include the following:

Own and manage the Data and Analytics workstream to enable payor customer data availability in our Company systems at the Key Decision Maker level and to build out payer digital analytics.

Deliver the Payor Customer Data roadmap

Identify external potential customer data sources, vet, and implement a payer data source

Identify process and relationship with our Company’s customer master and establish a system of record specific to the storage and maintenance of KDM data

Update our Company’s existing systems to store/operationalize KDM data

Define and document business requirements

Ensure integration and alignment into downstream systems for reporting and analytics while also ensuring connectivity with 3PV data

Provide thought leadership and strategic direction with respect to payor digital data strategy

Input / oversight of vendor selection and may manage service vendors

Work with the data and analytics teams to establish data management and analytics to assess and optimize channel performance

Work within the Payor Digital Team to maximize future opportunities for our Companys Formulary Resource portal

Utilize agile/test and learn methodologies to act with urgency with solutioning

Identify and implement process improvements

Explore, define, and implement innovative solutions

Education Requirements:

BA/BS degree or equivalent practical experience.

MBA degree – Preferred

Required Experience and Skills:

5 years of experience in roles with master data and/or analytics gained in marketing, operations, marketing support and/or digital channel innovation

Demonstrated strong project management expertise

Experience planning and rolling out new capabilities, and the ability to identify and implement scalable process improvements using a data-driven approach.

Demonstrated problem-solving and analytical capabilities, with the ability to develop creative/non-traditional solutions for challenging, undefined problems.

Demonstrated cross-functional leadership skills and ability to collaborate across the organization and with external agencies / vendors to drive work toward a common goal

Strong leadership and communication skills; ability to communicate effectively with both technical and business stakeholders

Ability to navigate and operate in white space

Minimum of 5 total years of professional work experience

Preferred Experience and Skills:

Experience navigating and executing through our Company’s operational processes (moving from marketing strategy to resource deployment) with an understanding of how channels / tools could be used to evolve that process

Ability to negotiate and influence key stakeholders, and lead without authority

Understanding of the US Payor Segment


In accordance with Managers Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE ($6687.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:



1st – Day

Valid Driving License:


Hazardous Material(s):


Job Posting End Date:


A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date: 06/21/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R298286

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