Associate Customer Support Technician



Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services

– Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor lab equipment at customer site (HPLC, UPLC, LCMS, Centrifuge, etc.)

– Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols

– Deliver customer familiarization for instrument operation and maintenance

– Maintain updated documentation around dispatch, inventory and service support functions of the job


Chemistry, Laboratory, Engineering, Troubleshooting, HPLC, Data entry, Biology, Electrical, Support, LCMS, centrifuge, UPLC

Additional Skills & Qualifications:

• • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 1 years of experience OR High School Degree or equivalent with 3 years of related experience

• Preferred Qualifications:

• • Bachelor’s degree

• • Strong understanding of GLP/GXP and/or experience working in a compliance driven environment

• Excellent written and verbal communication skills.

• Knowledge and understanding of EHS procedures.

• Experience of working with CMMS databases

• Ability to multitask and prioritize own workload.

• HPLC, UPLC, LCMS, single quad mass spec, or FSC experience

• Exposure to analytical equipment and/or lab environment

• Knowledge of laboratory safety practices

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ( for other accommodation options.

Show Full Vacancy