Manager, People Services (PSM)


Reference #: R0342202
2476 Swedesford Rd,Malvern,Pennsylvania,19355-1456,United States of America


This position provides leadership and direction to facility management and teammates concerning human resources related issues. Position oversees the human resources management of the division and provides human resources expertise to Division management.


May supervise Recruiters and/or administrative teammates. If so, position has full supervisory responsibility for recruitment, hiring, retention, performance development, performance management, salary adjustments, and termination of direct reports.


The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Provide coaching and counseling to managers and teammates to resolve teammate relations issues and conflict and to minimize DaVitas legal risk in employment matters
Work with DaVitas Justice League on employment issues including but not limited to at-risk terminations, subpoenas, and lawsuits as necessary
Know, understand, implement, follow, communicate, and ensure compliance with all DaVita employment policies and procedures, awards, and other opportunities within company and enable local managers to foster a positive work environment
Assess, analyze, and recommend to Division management solutions that impact teammate retention, reward, leadership, and development
Partner with management and human resources teammates in establishing and managing effective performance goals and evaluation programs
Ensure all DaVita employment processes are completed timely and in compliance with DaVita policy and any applicable laws including but not limited to ePCNs, Performance Development Reviews, maintenance of teammate personnel files, etc.
Create and maintain a close partner-relationship with field, division, and group management
Inform and advise Division teammates at all levels of DaVita human resources policies and procedures
Interpret and apply human resources policies and procedures for Division teammates
Provide coaching and counseling to all levels of Division management on recruitment, hiring, retention, performance development, performance management, salary adjustments, and terminations as necessary
Provide and/or present in-service programs in all areas of People Services functions and human resources subjects as requested; may evaluate/select publicly available training programs for both management and teammates
Provide guidance to individual managers regarding managerial styles, skills, and performance
Collaborate with leadership to provide short- and long-term strategies and support to align succession planning and business strategy
Research and suggest to management new programs and/or systems to generate continuous improvement in division-specific human resources processes
Conduct ongoing analysis of executive and management development needs
Work collaboratively with Division recruiting team on recruitment and retention activities
Provide and support community outreach activities, including but not limited to internal and external job fairs, involvement with community-based organizations, etc.
Manage all teammate employment activity such as hiring, retention, ePCN completion, promotions, job performance, evaluations, disciplinary actions, Triple Crown awards, other DaVita programs, and annual reviews with appropriate approvals as required
Serve as primary human resources liaison between the field and Division Offices including but not limited to division issues, questions, and procedures; collaborate closely with Group People Services Director as needed on issues, trends, etc.
Develop and maintain in-depth, current knowledge and understanding of applicable wage and hour laws, local compensation issues, federal, state and local laws and regulations, Medicare, legislatio affecting employment within the Division states, and the roles of teammates in the Divisions mission accomplishment
If applicable to the specific Group and/or Division, develop and manage a recruiting team that may include recruiters and administrative teammates
Perform all teammate management functions including but not limited to the providing leadership to direct reports:
1.) Help direct reports overcome any organizational obstacles encountered
2.) Know, understand, implement, follow, and communicate to teammates DaVita employment policies and procedures, awards, and other opportunities within company and foster a positive work environment
3.) Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals
4.) Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to provide knowledgeable, accurate work output
Perform other duties as assigned or needed
Provide ongoing communication to teammates at all levels concerning DaVita programs impacting teammates (including but not limited to: Triple Crown, RN Scholarship, RN New Grad, We Are Here, Tuition Reimbursement, Foundations, etc.)
Able to work hours necessary with little or no notice; ability to travel as needed
Travel required: up to 50% (by personal car, train, and/or airplane)

Bachelors degree required; Masters degree preferred
Human Resources certification (PHR or SPHR) preferred
Current drivers license in state of residence and insurable driving record required
Minimum of 5 years hands-on human resources experience as generalist or manager required
Minimum of 3 years experience as human resources manager strongly preferred; experience in large (1000) company preferred
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required; knowledge of PeopleSoft preferred.

Commitment to and role model of DaVitas values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
Demonstrated ability to create, refine, develop, implement, and manage new and innovative processes
Demonstrated professional interest in workforce quality and development; demonstrated commitment to continuous personal professional growth
Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
Proven leadership skills and the ability to collaborate across functions and with all levels of the organization
Demonstrated ability to lead and motivate teammates, generating confidence in human resources knowledge and skill in delivery
Maintain open and clear communication with teammates
Ability to maximize resources to accomplish key metrics
Demonstrated commitment to customer service; proactively communicate and respond promptly to teammate needs
Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
Demonstrated ability to present and document work according to standards required
Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively

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