Social & Media Listening Specialist

Lincoln Financial Group

Alternate Locations: Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid/Common Days : Work 2-3 days a week in a Lincoln office with a designated workspace.

Relocation assistance: is not available for this opportunity.

Requisition #: 73243

The Role at a Glance

The Social & Media Listening Specialist will collaborate with content and marketing individuals across the enterprise. They will work closely with internal and agency partners to ensure a timely and effective distribution of insights and provide recommendations based on external market research and data analysis.

What youll be doing

Own social/media listening, developing queries, building dashboards, and conducting research to inform media intelligence reports on various topics; organize research into easily digested materials like spreadsheets, PowerPoint, and memos; can cogently summarize findings and identify opportunities.

Leverage standard features within social listening platforms (i.e., Brandwatch, Sprout Social, Sprinklr, Meltwater), and social media platforms (Meta, Twitter, YouTube, LinkedIn, etc.) for social and media intelligence, and relationship building.

Monitor and analyzes standard consumer, competitor and industry social and media coverage to detect emerging trends and help insert Lincoln’s voice into the conversation in a conversational way.

Identifies and shares learnings with peers and leaders across enterprise to inform content development, product marketing, communications, and advertising.

Oversees standard brand-level community management and collaborate with social media expert, quickly and efficiently responding to/engaging with relevant social media chatter in an engaging way.

Collaborates with claims, complaints, and customer care teams to ensure proper oversight of community management dashboards.

Leverages listening learnings to support development of SEM buy(s); share learnings with content writers, product marketing, comms and web team to increase organic search effectiveness.

Manages timelines via project management software and status documents, ensuring projects stay on schedule.

What we’re looking for


2 – 3 Years experience in social media listening experience with an advertising, PR or social agency or corporate marketing/communications department.

Bachelors degree or equivalent work experience.

Experience with social media listening platform(s) (i.e., Brandwatch, Sprout Social, Sprinklr, Meltwater, etc.)

Experience writing SQL/Boolean queries using social listening tools.

Confident, comfortable communicator with strong written and verbal communication skills.

Ability to evaluate information and the implications of a course of action or solution.

Ability to work with others in a team environment.

Demonstrated excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Demonstrates advanced relationship management skills with internal clients (e.g. management, peers and colleagues) and external clients.

Demonstrates strong interpersonal skills with a collaborative style.

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and levels to help you successfully manage your career

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits (

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity/technology tools and training

Pay Range: $53,500 – $92,500

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at

Lincoln is committed to creating a diverse and inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincolns fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify ( notices.

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Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

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