Service Supervisor – Bensalem, PA

Foley, Incorporated

Reference #: 1027
JOB DESCRIPTION:
Dispatcher technicians to job sites and monitor jobs progress.
Maintain scheduler for technicians and monitor GPS software on service trucks.
Dispatch parts to Technicians on job sites.
Review and work with Service Advisor to maintain daily customer updates in Cat Interact Program.
Taking calls from customers and writing up service calls for the field.
Review and monitor the daily productivity of the Technicians and weekly expense report.
Review and monitor weekly overtime report.
Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety.
Check repair history and open service letters for all jobs prior to starting the job.
Close service calls daily.
Complete warranty checklist, be accountable for accuracy.
Scheduling incoming machine repairs with the Shop.
Assure that Technicians complete their JHA forms, wearing all proper PPE, and keeping a clean service truck daily.
RECOMMENDED QUALIFICATIONS:

High School Diploma or equivalent is required.
Minimum 8 years experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Excellent communication and interpersonal skills; both verbal and written.
Experience with Microsoft Office, Excel, Word.

Equal Opportunity Employer. Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.

Show Full Vacancy