Associate Director, System Support, Learning Tools, & Execution

Bristol Myers Squibb

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .


B.S. or B.A. in pharmaceutical sciences, chemistry, engineering, biology, or other related discipline.

8-10 years experience in the Biopharm/Pharmaceutical industry with cross-functional experience in one or more areas (i.e., research, analytical, quality, engineering, manufacturing, regulatory CMC, or IT).

Proven ability to understand complex processes/problems and propose alternate solutions (required based on need to design and implement global business processes and policies, which requires critical thinking and analysis skills)

Demonstrates innovation, flexibility, open-mindedness, and adaptability to meet objectives in a rapidly changing environment with shifting priorities.

Demonstrated ability to work in a matrixed organization with a range of technically, culturally, and geographically diverse teams and to influence areas not under direct control to achieve objectives and effectively communicate challenging goals and objectives.

Strong communication, collaboration, negotiation, problem solving and interpersonal skills.

Ability to identify, manage, and/or escalate issues and risks to timelines.

Subject matter expertise in health authority regulations and practical experience applying regulations in QMS space.

Able to complete multiple, simultaneous projects with minimal supervision and prioritize incoming work appropriately.

Ability to communicate and collaborate with employees and management at all levels and through various formats (e.g. presentations, written proposals, reports, correspondence, lead meetings, face-to-face dialogue, etc.)

Proficiency in data analytics and advanced analytics tools.

OPEX/Lean Six Sigma experience preferred.

Experience with Veeva Quality Vault a plus

Previous Business System ownership a plus

Strong verbal and written communication skills

Project management skills


Develop and implement a comprehensive strategy to drive user adoption of learning tools and technologies, with a focus on improving users knowledge and reducing training burden.

Develop and implement advanced learning tools such as WhatFix and BMSDoc ChatBot through close collaboration with business and IT to address and improver user experience with Vault.

Collaborate closely with business partners, particularly business process owners and IT to implement and ensure compliant application of Artificial intelligence tools to support business needs.

Ensure that learning tools and technologies enable users to enter data consistently and accurately, supporting advanced analytics and data-driven decision-making.

Analyze data in collaboration with partners in Predictive Quality to gain insights into user needs, identify areas for improvements and requirements for learning tools, ensuring a data-driven approach to tool development, implementation, and advancement.

Collaborate closely with cross-functional teams to gather input and feedback on user needs, ensuring a comprehensive understanding of requirements.

Lead for business data stewardship supporting acquisition and divestiture data migrations, ensuring contractual/regulatory obligations are met.

Drive business related archival activities of legacy systems inclusive of identification of archival data ownership.

Responsible for the maintenance of policies, SOPs, work instructions, tools, SharePoint, templates, and training modules for Infinity and BMSDocs processes.

Effectively manage changes to source data, such as SharePoint and SOPs, to maximize the capabilities of advanced learning tools while still meeting users everyday needs.

Analyzes Veeva release updates, new functionality and system improvements to determine impact to end users and take appropriate action to prepare users for changes including leading the updating of training materials and procedures.

Travel: This position requires up to 15% of travel

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit ( eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Company: Bristol-Myers Squibb

Req Number: R1582260

Updated: 2024-06-11 03:14:24.146 UTC

Location: New Brunswick-NJ

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

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