EHR Optimization Specialist (Athena/eCW)

Integrative Emergency Services

The Athena and eClinicalWorks EHR Optimization Specialist will lead the implementation and effective utilization of the Athena and eClinicalWorks EHR systems across various outpatient services. This role includes customizing the EHR to meet the unique needs of each practice, conducting comprehensive training and onboarding for staff, and ensuring efficient and compliant use of the systems. 

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.


Include the following. Others may be assigned.

Athena EHR Management: Customize Athena and eClinicalWorks EHR settings, including templates and workflows, to optimize user experience and efficiency in each outpatient setting.

Training and Development: Conduct engaging and informative training sessions for different user groups, ensuring a thorough understanding of the EHR functionalities.

Continuous Improvement: Monitor and evaluate the performance of Athena EHR, implementing changes to enhance functionality and user satisfaction.

Collaboration: Work closely with various departments, including IT, clinical, and administrative teams, to ensure a cohesive approach to each EHR implementation.

Problem-Solving: Act as the primary contact for troubleshooting and resolving EHR issues, providing timely and effective solutions.

Regulatory Compliance: Ensure all Athena and eClinicalWorks EHR practices comply with relevant healthcare regulations and standards.


Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent analytical, organizational, and verbal/written communication skills. Versatile interpersonal and communication style with the ability to effectively communicate with all levels within and outside the organization

Proficiency in EHRs, strong understanding of healthcare workflows, excellent problem-solving and communication skills.

Results and detail orientation.  Ability to drive assigned tasks to closure in a fast-paced environment.

Strong ability to handle simultaneous priorities.

Strong customer service orientation

Ability to use discretion appropriately and maintain confidentiality

Strong critical thinking and problem-solving skills

Ability to read, write and speak English proficiently

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.


At least 2 years medical office administration or related experience

Strong EHR/EMR experience with templating and admin level EHR work


Athena and eClinicalWorks EHR/EMR experience

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

While performing the duties of this job, the employee is regularly required to talk and hear

Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms,

Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)

Occasionally lift and/or move up to 20-25 pounds 

Fine hand manipulation (keyboarding)


WORK ENVIRONMENT:   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment or clinic environment and Hybrid format 

Corporate office:  4835 Lyndon B Johnson Fwy, Dallas, TX 75244

The noise level in the work environment is usually low


Some travel to clinic locations, including overnight and local, may be required depending on business needs (initial assessments, go-lives, periodic training, etc)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

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