Project Coordinator – IT Service Delivery – J3V6ZD625GC92BMFXMK_1-5953

Logicalis

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4200102
Job Description

Summary

Provides essential project support and resource management tasks for IT
Professional Services Projects in support of Project Managers.
Independently coordinates, monitors, and documents activity for small,
minimally complex IT projects in accordance with Logicalis Statements of
Work, following Logicalis Project Management Office (PMO) methodology
and Resource Management Office (RMO) standard operating procedures.

Essential Duties and Responsibilities

– Assists Project Managers by performing project coordination duties
including resource assignment, scheduling, back office data
management, and closeout activities including, but not limited to:

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– Resource schedule management for assignment of engineers and/or
contractors to projects; works directly with subcontractor technical
resources providing assistance with project preparation, scheduling,
and administrative support.

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– Creates, and processes ongoing engagements in PSA software including
contracts, change requests and other modifications.

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– Assists with tracking and maintenance of subcontractor SOWs in the
PSA tool

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– Leads small, minimally complex projects that do not require a
Project Manager, ensuring contracted delivered services are provided
with quality, on time, and within budget.

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– Initiates projects and kick-off, including:
– Schedules new project initiation meeting with Account Executives
and Solutions Architects for knowledge transfer of the scope of
work from Sales to the assigned Service Delivery Engineer(s)
– Coordinates and leads project initiation meeting with Customer
and Logicalis Project Engineer(s) to review scope and set
initial project schedule.
– Ensures assigned resources are scheduled and prepared for
assigned work
– Monitors project activity and captures required data accordingly
– Performs ongoing updates and completion to project specific
documents per efined standards; such as resource schedules,
project labor time entry, Project Change Requests and Project
Closure and Acceptance Documents

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– Maintains continuous focus on customer service and quality
assurance. Escalates issues for resolution as warranted, engaging
PMO Manager for assistance with difficult issues.

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– Responsible for coordination of the project through closure.

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– Demonstrates and actively promotes an understanding and commitment
to the mission of Logicalis demonstrating behaviors consistent with
the organizations values

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– Demonstrates teamwork and flexibility by assisting as needed with
various ad hoc reporting, backfill support for peers, assistance
with service improvement activities, etc.

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– Maintains a working knowledge of applicable Federal, State, and
Local laws and regulations as well as policies and procedures of
Logicalis in order to ensure adherence in a manner that reflects
honest, ethical and professional behaviors.

Supervisory Responsibilities

None.

Qualifications

The requirements listed below are representative of the knowledge,
skill, and/or experience required to perform the duties of Logicalis
Project Coordinator. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

Education/Experience//Technical Requirements/Certifications

Equivalent combination accepted.

Educatio

– Associates Degree (or higher) in Business Management, Project
Management, or Information Technology preferred
– Proficient use of Microsoft Office applications – Excel, Word,
PowerPoint, Outlook

Work Experience

– Minimum 3 years professional experience preferably with knowledge
of project management practices.and/or in an IT Support role (eg.
Service Desk, PC Desktop Support, etc.)

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– Will consider applicants with 3 years of relatable work experience
requiring planning, customer service, resource coordination, etc.
(example: Events coordinator, customer service dispatcher,or similar
work requiring coordination of resources and service delivery)

Certifications

– None required, however any industry recognized certifications in
Project Management (PMI), Information Technology, or Microsoft
Office training are beneficial

Other Skills and Attributes

– Strong written and verbal skills. Must possess ability to deliver
concise, professional, and accurate documentation and communications
(i.e. meeting notes, ,project updates, escalations)

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– Ability to recognize project improvement areas and adapts well to an
ever changing environment.

Interacts professionally and effectively across technical and business
organizations in support of our collaborative and inclusive culture

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