Part-Time Retail Banker Mayflower

Arkansas Department of Workforce Services

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4199989

Part-Time Retail Banker Mayflower

Please Note the scheduled REQUIRED Availability:29Hours per week

MondayandWednesday:9:00 am – 5:00 pm|Friday: 9:00 am –
6:00 pm|Saturday: 8:15 am – 12:15 pm(3per month)

SUMMARY
Under the supervision and guidance of assigned training personnel;
accepts and processes transactions from the banks customers by
personal contact, mail, and night deposit. Become knowledgeable in
identifying customer needs, service accounts, explain financial products
and help resolve customer issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Training consists of learning and developing the essential duties listed
below:

1. Maintain strict privacy regarding customer account information.
Maintain customer confidence and protect bank operations by keeping
information confidential.

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1. Provide customers with exceptional customer service and execute
operational excellence. In person: Greet every customer with a
smile, maintain eye contact, call them by name, stay connected in
conversation and let them know they are appreciated. When on the
telephone: Speak with a smile, call them by name, stay connected in
the conversation and let them know they are appreciated.

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1. Process deposits, withdrawals, cash advances, issue Cashiers
Checks, and cash checks, securing proper identification and
following teller policies and procedures. Examine checks deposited
and determine proper funds availability based on regulation
requirements and complete hold notices. Identify counterfeit
currency.

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1. Visually review customer transactions verifying necessary
information.

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1. Count and balance cash using teller platform. Buy and sell currency
from the vault as necessary, ensuring that bank drawer cash limits
are not exceeded. Scan all proof work through branch capture machine

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1. Receives mortgage, consumer and other loan payments.

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1. Ability to articulate effectively with customers by answering
questions in person or on telephone and refers customers to other
bank services as necessary. Constantly communicate and exchange
information with external and internal customers and must be able to
exchange accurate information in these situations. Ability to use
common sense understanding in order to carry out detailed written or
oral instructions.

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1. Promote bank services and products following appropriate
cross-selling procedures or directing client to appropriate
personnel. Refer customers to the proper department for issues that
cannot be resolved at the transactional desk.

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1. Adhere to daily opening and closing procedures. Follow prescribed
security and safety measures. Secure coin and currency in vault at
closing ensuring that cash drawers and safes are locked in vault.

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1. Maintain currency and coin supply as prescribed by bank policy.
Manually count, verify and strap currency. Process coin by selling
to the vault in accordance with cash limit and coin policy. Lifting
of coin and currency up to 50 pounds as needed..

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1. Assist with night deposits, mail deposits and ATM deposits as
needed.

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1. Complete Currency Transaction Report (CTR) and Suspicious Activity
Report (SAR) as needed. Inform the Bank Secrecy Act Officer of any
activities that appear to be suspicious, or that involve fraud,
insider abuse and/or other activities where a SAR should be
considered as needed.

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1. Inform Banking Center Manager and/or Retail Operation Manager of
department activities and of any problems, concerns or outages
exceeding $50.00.

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1. Assist internal customers (other personnel) and executive management
as requested.

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1. Admitting customers to safe-deposit boxes.

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1. Learn to identify Fraudulent transactions and suspicious activities.

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1. Assist with resolving outages and research to resolve discrepancies

– Operate computer, telephone, keyboard, scanner and copier. Computer
skills including strong knowledge in MS Office Outlook, typing, 10
key and the internet. Retail Banker will also use money counter and
drive thru tube. Proficiency with internal bank software will be
required.

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– Must be able to arrive at work on time, work on site and work
cooperatively with other co-workers.

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– Complete all on-line compliance Teal Training courses timely.

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– Attend FSB Training SchoolPreferred- Dependent on location and
availability.

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– Additional duties may be assigned or required by management.

Upon successful training of duties listed above:

Depending on market need:Part-Time Reta

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