Technician – 24484-5744

South Western Communications, Inc.

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South Western Communications

South Western Communications, SWC, is one trusted source for
communication, physical security and life safety solutions to meet the
needs of Healthcare, Education, Detention and Commercial customers. We
utilize a consultative approach to conduct an in-depth needs analysis,
enabling our customers to fulfill their mission critical processes. We
continuously research and select only the best-in class product
collection. We utilize these products to create an integrated solution
with your goals and needs in mind, ensuring satisfaction and flawless
integration. At SWC, we strive to exceed your expectations and invest
the time and resources into every job because we care about our

SWC Technician – Kansas City, KS

Reports to: Project Manager

Full-Time, Hourly, Non-Exempt, Full Benefit Package

Primary Role: Responsible for the installation, troubleshooting and
maintenance of electronic communication systems, with experience in
VOIP, SIP, computer and networking systems. The Systems Technician is
responsible for installing and servicing the systems in the most
efficient and effective manner to assure minimum down time and maximum
performance. The technician is responsible for communicating system
performance to the customer.


Responsible for the final hookup and programming of electronics
equipment for new jobs

Responds to customers service-related issues promptly

Tests and documents readings for customers systems

Updates customer files

Troubleshoots and repairs electronic components

Responsible for handling on-call duties on a regular scheduled basis

Trains and instructs the customer on the proper use of the equipment

Responsible for reading and interpreting wiring diagrams, schematics,
and blueprints

Responsible for operation of the following test equipment: Volt Meter,
Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance

Assists with preventive maintenance of customer equipment

Responsible for accurate tracking on time sheets, service/installation
tickets and inventory items

Full compliance with companys and customers safety program

Other duties as required or assigned by company management

Accountability: The Systems Technician will be accountable to the
Project Manager. Secondary accountability will be to the other
management team members, employees and customers of the company.

Qualifications: A two-year electronics degree or equivalent combination
of education and 1-3 years related field experience is desirable. A
working knowledge of communications systems is required. Experience with
VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound
systems, or nurse call applications preferred. Cisco and Microsoft
certifications desirable.

Education Requirements:

Minimum: High school graduate. Must be able to read and write at
Basic English proficiency. Must be able to compute basic math functions
without difficulty. Can read CAD generated prints and building
blueprints and riser diagrams. Has solid grasp of basic
electronics/electrical theory – formal instruction is preferred. Is
proficient with PC and has proven aptitude in simple engineering and

Preferred: Associates Degree in Electronics, IT or Computer
Programming; NSCA CEST Certification, NICET certification. RCDD and
factory training a plus.

Travel: Some out of town travel may be required.

Additional Skills and Abilities:

Excellent written and verbal communication skills.

Must be responsible, self-motivated, self-starter, personable and

Superior customer service skills to deal with both internal and external

Ability to manage multiple tasks simultaneously.

Strong interpe sonal skills; ability to work with diverse groups.

Proficiency in the use of personal computers including such programs as
MS Word, Excel, Access, PowerPoint and Outlook.

Ability to demonstrate planning, organizing and implementing skills
which allow the successful completion of a project by a specific due

Must be able to effectively handle stressful situations.

Must be able to read and effectively interpret general business

Valid and current drivers license.

Physical, Mental and Environmental Requirements:

Employee is required to stand, walk, climb, sit and use hands and

Some light lifting of objects up to 50 lbs is required.

Reaching, grasping and carrying activities also required.

The noise level in the work environment is usually moderate.

Although most work is performed inside, occasional outside activities
are subject to seasonal temperature fluctuations.

Management has the right to revise this description at any time. The job
description is not a contract for employment, and either you or the
employer may terminate employment at any time, for any reason as
outlined in the employee manual or other written agr

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