Customer Success Manager in Downers Grove, IL at STENOGRAPH, LLC – J3M5R1775LGL3Y4BWTS-5085

The HEICO Companies, LLC

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11880945 Job Description

The Company

Stenograph LLC is a world leader in the legal transcription industry
with a legacy of excellence spanning 85 years, serving a global
clientele. Stenograph is at the forefront of legal transcription
innovation providing a comprehensive suite of cutting-edge technology
designed to empower legal and transcription professionals. Our teams
extensive knowledge, experience, and dedication have earned us the
reputation as a trusted industry leader. To help us achieve this, we
surround ourselves with creative and empowered team members who
exemplify our core values of customer focus, quality, continuous
learning, commitment, and collaboration.

Stenograph offers the most advanced stenographic machines and
computer-aided transcription software for the unique technology needs
required by court reporters and captioners. In addition, Stenographs
custom-built automatic speech recognition technology and productivity
solutions are designed to benefit all stakeholders of the deposition and
legal industry, including digital reporters, transcriptionists, and
agencies. We are uniquely positioned as the only provider of a complete
end- to-end integrated solution, providing our customers with tools and
solutions to capture and produce an accurate verbatim transcript. Our
team also provides training materials and professional development
courses, that provide our customers with the tools and expertise needed
to thrive in the fast-paced industry. Stenographs support, commitment,
and advocacy have solidified our position as a respected industry
leader.

Stenograph is owned by The Heico Companies, LLC, and is a certified
Woman-owned Business Enterprise (WBE). For over 40 years, The Heico
Companies has delivered sustainability to their businesses while
maintaining their entrepreneurial spirit. They now have over 9,000
employees and over 78 operating companies on 5 continents and generate
more than $3.3 billion dollars in revenue. The Heico Companies believe
that great, game-changing ideas can come from anyone, anywhere in our
organization.

The Position

Our Customer Success Managers key role is to make Stenographs
customers successful with Enterprise Sales solutions. They will be
accountable for driving adoption and grow job volume & transactions for
enterprise customer(s). They act as central liaison between Enterprise
Sales and Stenographs internal resources such as data engineers,
system administrators, technical support, customer care and marketing.
The Customer Success Manager will be responsible for onboarding and
training all users of Enterprise account(s). This is an individual
contributor role reporting to the VP of Customer Success.

Responsibilities:

– Provide pre-sales and customer success coverage for Enterprise
accounts.
– Supporting sales with pre-sales activities such as demonstrations,
setting up of test environments for Enterprise accounts.
– Accountable for successfully setting customer expectations and
project managing the entire onboarding process from start of
project.
– Accountable for driving volume usage Enterprise accounts.
– Accountable for training key internal as well as external users of
Enterprise Sales products for assigned Enterprise accounts.
– Supports marketing efforts.
– Provides ongoing feedback on product performance, pricing, features,
new product ideas, new uses, and promotional strategies.
– Engage in social selling/social media efforts.
– Attends and actively participates in meeting/training sessions,
submits reports as directed.
– Assumes responsibility for continual self-training.
– Proactively participates in and contributes ideas to meetings and
training sessions.
– Acts as he voice of the customer with internal teams to provide
solutions, product enhancements, and ither actions to ensure
customer success.

Other Duties: This job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without
notice.

Qualifications:

Bachelors degree or equivalent in a technical field is preferable.

3-5 years experience in related areas as an individual contributor.

1-3 years supervisory experience may be required.

Strong understanding of court reporting agency operations, office
workflow and interactions with reporters and other resources.

Strong commitment to working closely with team members.

Desired proficiency in MS office.; Word, Power Point and Excel.

Proactive with evidence of sales and/or customer success experience.

An effective communicator, with strong oral and written skills (internal
and external).

Flexible and self-starter; able to multi-task.

Conscientious, curious, goal-driven, respectful, persistent, proactive,
willing to accept direction and utilize company-sponsored traini

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