Infrastructure and Operations Manager

Braun Intertec

Job Description Under the direction of the VP of Business Technology, the Infrastructure & Operations Manager is the leader of our corporate infrastructure environment and end user support. This opportunity will play a key role in leading our strategic efforts on our digital modernization journey and maturing our capabilities. With a team of system engineers and client & operations analysts and in collaboration with key partners the team is responsible for infrastructure project delivery and operational maintenance and support. This role will need to be a trusted partner across our business and technology teams and will provide Braun Intertec users and departments excellent support. ESSENTIAL AND PRIMARY RESPONSIBILITIES Strategic Planning & Portfolio Management: Leads the strategy definition, planning, selection, and on-going management of infrastructure technologies that drive & deliver business results. Effectively collaborates across the organization to build technology strategies and roadmaps to support business objectives. Manage services, technology solutions & lifecycles to optimize total cost of ownership and budget across the portfolio while maximizing value. Service & Asset Management: Oversees key services and assets of network management, client services, voice and mobility, identity and access management, collaboration and user productivity, infrastructure and hosting, facilities support, and IT service operations. Project Delivery: Responsible for successfully delivering infrastructure hardware and software solutions and services using best practices to meet the needs of the business. Ensures short-term and long-term needs are balanced in alignment with infrastructure portfolio and IT governance. Support and Operations Management: Leads the operational maintenance and support of our end-user environment. Ensures the necessary knowledge, processes, and capabilities of IT infrastructure support & operations is in place within and across teams to ensure customer satisfaction. Works with other IT leadership ensuring the overall department delivers secure, reliable, available and accurate technical solutions. Vendor / Partner Management: Works closely with technology vendors and partners to deliver and manage solutions. Definition, design, and oversight of contract agreements including budget management and service management to ensure optimal delivery. Continuous Improvement: Ensures knowledge management, infrastructure development and support, and standards, policies, processes, and best practices are reviewed, updated and implemented on a regular basis. Talent Development and Management: Develops a high performing, engaged team by building skills through coaching, mentoring and ongoing training & development. Manages a team of employees and helps create individual development plans for continuous learning & growth. Establishes and manages performance expectations and defines roles and responsibilities. Prioritizes work and guides accordingly. Defines and implements an optimal delivery model for best use of employees, contractors, and vendors / partners. Part of IT Leadership team and helps mature our capabilities. REQUIRED COMPETENCIES & SKILLS Inclusivity & Core Values. Braun Intertec employee owners are required to carry out Braun Intertec Values every day and as such must possess the following competencies: Actively demonstrates a commitment to creating an inclusive workplace through active listening to and inclusion of diverse perspectives; demonstrates respect for all and actively works to build trust-based relationships with colleagues and clients. Demonstrates commitment to working safely; fully participates in Companys safety initiatives and policies; always looks out for the health and safety of self and others. Is consistently responsive and follows through on commitments to self and others; provides the information others need to know to do their jobs and to feel good about being a member of the team and Braun Intertec. Shows initiative and commitment to ongoing learning, growth, and development; willingness to openly seek, receive, and give respectful feedback; commitment to continuous improvement of self, responsibilities, and processes. Champions the Employee-Owned Stock Ownership Plan through participation in the Plan and ESOP activities and events. Actively acknowledges, recognizes, and celebrates the contribution of others. Position Requirements In addition, this position requires the following skills: High customer service orientation Attention to detail with excellent organizational and planning skills Balance of business acumen and business process knowledge with technical skills and capabilities Ability to work in a dynamic work environment with competing priorities Strong change management, communication and interpersonal skills including the ability to collaborate, influence and partner up and across the organization Ability to build an engaged team while providing opportunities for career growth Minimum Experience, Education, and Technical Skills: Associate or Bachelors degree in Computer Science, Management Information Systems or 10 years equivalent related IT experience Three years of vendor / partner management for project delivery, maintenance, and support Three years of defining, leading, shaping, and overseeing infrastructure portfolios and roadmaps aligned with business and technology needs Three years of direct personnel oversight and leading of others through influence Five years experience overseeing the gathering requirements, architecting, designing, building, testing, implementing, integrating and system administration in both on-prem and cloud environments. Prefer experience with migration to cloud. Five years experience operations and support experience including executing and implementing IT service management such as incident management, request management, change management, knowledge management and service level reporting and metrics. Conceptual and working knowledge of program, project, and portfolio management best practices and principles. Conceptual and working knowledge implementing security related standards into infrastructure related processes (design, implementation, support, and operations) Experience in the Professional Services and / or Architecture, Engineering, and Construction industry preferred Experience in working with geographically disbursed teams, remote users, and offices preferred Experience managing Microsoft (M365, D365, Active Directory, Azure, SQL, client and server operating systems) preferred Work/Environment and Physical Requirements (with or without an accommodation) Office type environment, using computer, telephone, other office equipment as needed to perform duties; frequent interruptions throughout day likely. Hearing and vision (both correctable) are essential. Travel Requirements Position is hybrid and is a combination of in office (Bloomington, MN) and remote. Position may require some limited travel (locally and throughout United States); Less than 5% annually. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment wit To view the full job description please use the link below.

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