Manager Monitoring Platforms Remote


JOB REQUIREMENTS: Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our
mission is to reimagine the performance of buildings to serve people,
places and the planet. Join a winning team that enables you to build
your best future! Our teams are uniquely positioned to support a
multitude of industries across the globe. You will have the opportunity
to develop yourself through meaningful work projects and learning
opportunities. We strive to provide our employees with an experience,
focused on supporting their physical, financial, and emotional
wellbeing. Become a member of the Johnson Controls family and thrive in
an empowering company culture where your voice and ideas will be heard –
your next great opportunity is just a few clicks away! What we offer
Competitive salary / pay and bonus plan Paid vacation/holidays/sick
time – 15 days of vacation first year Comprehensive benefits package
including 401K, medical, dental, and vision care – Available day one
Extensive product and on the job/cross training opportunities with
outstanding internal resources Encouraging and collaborative team
environment Dedication to safety through our Zero Harm policy JCI
Employee discount programs (The Loop by Perk Spot) Check us Out: A Day
in the Life of the Building of the future What you will do In this
customer experience role, you will be responsible for projects that
standardize the Global Customer Journey and ensure that best practice
processes are supported by the IT Customer Monitoring Platform (MAS).
The goal is to provide our customers the same excellent experience
regardless of the product/service or region. This requires oversight of
the process while leveraging experiential data to optimize
functionalities for all JCI stakeholders (customer, employees etc.). You
will partner with IT to drive and manage the program portfolio which
include upgrades/updates, migrations, integrations, and transformation
initiatives. You will also establish and run governance for the
platform. How you will do it Partner with Senior Leadership to
understand the vision and develop the strategy around how Customer Care
and the Customer Monitoring Platform (MAS) enables: Standardization,
Centralization, Optimization, Automation, and Globalization. Collaborate
with IT on Program Roadmap and project specific… For full info follow
application link. Johnson Controls is an equal employment opportunity
and affirmative action employer and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, age, protected veteran status, status as
a qualified individual with a disability, or any other characteristic
protected by law. For more information, please view EEO is the Law. If
you are an individual with a disability and you require an accommodation
during the application process, please visit APPLICATION
INSTRUCTIONS: Apply Online: Qualified females,
minorities, and special disabled veterans and other veterans are
encouraged to apply.

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