Bilingual (Spanish) Internal Sales/Customer Service Representative

Wisconsin Label Corporation

Description
Build your Career with an Industry Leader
As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.
Multi-Color Corporation | Founders Boulevard
Verstraete IML, USA – Batavia, Ohio
Were looking for ambitious team players to become part of our growing MCC Verstraete team at our locationon Founders Boulevard in Batavia, Ohio! This new venture, Belgian-based, startup facility in the U.S. specializes in offset printing labels on polypropylene for injection molding.
MCC Verstraete offers a wide range of rapid career growth opportunities and has been in business for over 100 years as a global leader in premium label solutions. Additional benefits include:
Compensation: $55,000 depending on experience
Comprehensive and competitive benefits – medical, dental, vision, company-paid life insurance, short-term and long-term disability coverage, and more
401K with company match
Tuition reimbursement
Employee engagement and wellness programs
Paid vacation
Paid holidays- 10 paid holidays a year with no waiting period
Paid training and certifications
Employee led safety and community involvement teams
Top of the line equipment
Clean and climate-controlled environment
About the role:
You are the daily contact person for any commercial and technical questions for customers within your portfolio. You have a strong affinity with people and can successfully analyze and meet the needs of your customers, help them in a qualitative way and define the correct growth possibilities and corresponding actions. You are in close contact with different departments ( Presales and Sales, Planning, Finance, Shipping) to find efficient solutions for any issue. You actively work towards improvements to guarantee great service for your customers. You make sure orders and artwork are processed in a qualitative way. By using your communication skills to the fullest, you take pride in the growth of your customer portfolio and aim to reach the highest level of customer satisfaction. Thanks to a 6-month educational trajectory, you get to know the internal processes and products MCC Verstraete is known for, to make sure you can handle all customer requests.
Responsibilities
Customer Relationship:Building a strong and in-depth relationship with your customer allows you to be proactive with customers needs.
Financial: Ensure customer billings are accurate. Coordinate A/R process with sales and accounting to ensure timely payments from customers. Ensure consolidation of shipping information, including cost management.
Processes:Perform and coordinate order entry processes and systems, including but not limited to, prepress projects, trials, production estimates, and shipping instructions in accordance with Company standards and specifications.
Account Management:Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends.
Culture:Model the companies FLOW and First Time Right values.
Handling Complaints:In cooperation with the Quality Department, document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition. Communicate and bring to closure with sales, plant and customer.
Continuous Improvement:Participate in improving processes and system workflows. Gain knowledge and skill on team members customers and workflows to serve as backup.
Teamwork:Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.
Quality and Process Compliance:Support the company Q