Advanced Communication Representative – Employee Communications


FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nations largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
About the Opportunity
This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00]
The Advanced, Employee Communications Representative is responsible for leading communications strategies and developing plans for the Operations group that support the companys strategy, engage employees and deliver measurable results.
In this role, the ideal candidate is a strong writer and an advisor, working with leaders in Operations and colleagues across the company to drive key Operations initiatives. This person creates and delivers informative and engaging high-quality communications, effectively leveraging various internal channels. This person understands the communications needs of the business unit, tailors messages to various employee groups, identifies opportunities to connect with employees, recognizes potential challenges and proactively explores innovative solutions.
The position reports to the Supervisor, Employee Communications, and works with peers to leverage content externally, as appropriate.
Responsibilities include:
Working independently or as part of a team to develop clear, consistent and ongoing communications for business units to help increase employee engagement and understanding
Providing strategic input to business unit leaders regarding employee communications, including messaging and selection of appropriate communications channels
Developing and measuring engagement strategies to improve front-line communication effectiveness
Fostering productive working relationships with business units and subject matter experts
Proactively identifying issues before they occur and focus on finding an effective solution
Writing, editing and helping to coordinate internal content, working with other team members to facilitate development and distribution of content to all relevant channels
Shooting and editing videos to enhance employee engagement in company initiatives
Providing, on occasion, after hours and weekend support for major events, including significant outages, storms and other crisis situations
Qualifications include:
Bachelors degree in Journalism, Communications, Public Relations or related discipline is required
4-7 years professional work experience required
Energy industry experience helpful
Ability to take technical information and make it understandable for a broader audience
Proficiency with Microsoft Office applications (Word, PowerPoint, Publisher, Office 365, SharePoint)
Excellent written and verbal communications skills with a demonstrated competency in writing clear, persuasive, informative and compelling copy
Ability to engage with and influence senior executives and leadership teams
Expert written and verbal communication skills and ability to guide development of compelling content and storytelling
Experience working with tight deadlines, ability to manage multiple projects and prioritize work
Ability to work independently with minimal supervision
Ability to develop effective working relationships with employees at all levels within tApply here: