Service Sales Support Specialist


Service Sales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Service Sales Support Specialist has the task of delivering the service portfolio to ABB customers within the PAPI P&P Service, Process Automation Process Industries (PAPI) in Cleveland, Ohio, helping to drive sales volumes and margins across the Service product portfolio and regularly updating the database with changes made on site.
You will work as part of team dedicated to creating innovative services to our Process Automation Process Industries customers.
You will be responsible to support the development and execution of efficiencies to the front end sales process tools, procedures and guidelines. The person in this position will serve as a trusted colleague to meet local business line industry segment goals and overall strategy of ABB.
This is a position with global grade
Your responsibilities
Develop, align and execute local Business Line Industry segment enabled tools and support their optimal use by business leaders, sales and associated portions of the organization
PAPI NAM (North America) BL (Business Line) Sales planning, reporting and forecasting using established process tools to best align with requirements of global PAPI organization
SFDC ( local maintenance (Super User) to improve accuracy for better reporting and forecasting both locally and globally
eApprove administration support to meet the growing need to update approvers, delegation of approval authority, revision of table of approval authority and to optimize the interaction of eApprove between SFDC/SAP/Service Connection Platform and Service FCM (Full Cost Model) process tools
FCM continuous update and maintenance to optimize its use and to allow mapping to other process tools to provide ease of doing business, speed and accuracy
ServIS maintenance support to provide a high level of accuracy of ABBs installed base customer sites and to support the evolution business of the installed base
SAP support to adopt updates and the interaction between ABB other process tools
On going PAPI NAM P&P (Pulp & Paper) training and support of the process tools to all users to provide optimal use by our organization
Your background
Bachelors degree required, preferably in engineering or business and minimum 8 years with ABB process tools required in an ABB System Engineering, Operations, Proposal Engineering or other similar position
Salesforce report generation and general SFDC programming capabilities
Strong Excel skills including data analysis, macro generation and reporting
Familiarity/working knowledge of existing eApprove system and the local FCM
ABB OCS (Open Control System) product knowledge experience is preferred
Problem solving skills
Exceptional communication skills
Customer oriented
Ability to manage multiple projects simultaneously
Candidates must already have a work authorization that would permit them to work for ABB in the US
Retirement plan
Life insurance
Disability insurance
Wellbeing program
Healthcare plan
More about us
Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations