Director Institute II – Childrens Institute

Cleveland Clinic

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As the Director Institute II for our Childrens Institute, you will work with our Department Chair to ensure high quality care delivery along with supporting our research and education mission as a leading Childrens Hospital locally, nationally and internationally. Your duties will include but are not limited to:

Overseeing and directing the work of team members such as program managers, project managers, analysts, and coordinators.

Directly managing allied health teams and special Institute clinical functions including but not limited to specialty clinical programs, accreditation, or consulting.

Focusing your time and effort on the following key areas: provider management, volume, access, and productivity; service line financial performance at the patient encounter level; service line strategy and growth; quality improvement and patient experience.

Acting as the liaison between the provider organization and Market leadership to ensure patient scheduling and throughput is meeting service level expectations.

Providing key information and updates to inform routine Institute – Market and Institute – Shared Services business reviews.

Our ideal future caregiver is someone who:

Has a highly analytical approach and skillset.

Is a hungry critical thinker with a proactive approach.

Is a positive and strong team player.

Has experience working with physician leaders.

Has a humble leadership style that demonstrates strong emotional intelligence.

At Cleveland Clinic, we know what matters most. Thats why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, youll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, youll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.


Manages and monitors provider volume, access, and productivity. Collaborates with physician and APP leadership to optimize provider productivity. Responsible for maintaining a productive provider schedule (weekly or inpatient service). Manages provider template design, decision tree and provider fill rates (outpatient institutes). Leads team responsible for provider recruitment, onboarding, and offboarding. Manages provider allocation to exam room, OR, and procedure blocks provided by market teams and partner with market to support facility space utilization. Works with hospital teams to enable hospital throughput.

Partners with ambulatory operations for inbound and outbound patient scheduling (outpatient institutes). Responsible for partnering with Ambulatory Operations and Access Team to ensure scheduling algorithms and standard work are optimized routinely (outpatient institutes). Works closely with local teams to ensure they are structured to meet patients served and growth targets. Responsible for aligning practices within market to enterprise standards established by Institute. Implements practice support models and ensures coordination between local provider support teams.

Responsible for service line financial performance (patient level encounter reporting): revenue per encounter, cost per encounter, contribution margin, LOS observed to expected. Accountable to achieving service line revenue expectations within a market. Consistently evaluates profitability of services at each location to inform appropriate site of service. Consults market and shared services on opportunities for revenue enhancement and cost reduction opportunities.

Responsible for executing strategic growth plans, provider recruitment, and programmatic development according to the long-term strategic plan. Implements new practice models, adoption of new technology and expansion of novel clinical services within a market.

Closely partners with all Quality, Patient Safety and Experience (QPSE) teams to execute objectives and key results. Ensures adoption of Institute based quality systems and metrics to drive quality improvement work within a market. Aligns specialty service lines quality goals with Institute quality goals and objectives. Supports local market QPSE initiatives from market leadership teams. Ensures market achieve specialty standards for patient experience within market footprint. Assures regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met. Collaborates with the governing body, management, medical staff and clinical staff in planning, promoting and conducting department performance assessments and improvements.

On behalf of the Executive Director, may be asked to consult teams in different markets to drive clinical and operational standards across the Cleveland Clinic.

Other duties as assigned.


Bachelors Degree in Business, Healthcare Administration or related field.

Masters Degree preferred and may offset two years of experience requirement.


Oral and written communication in English.



Complexity of Work:

Excellent analytical skills and business acumen.

Strong verbal and written communication.

Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate actions.

Work Experience:

Minimum seven years of progressively responsible related work experience, including direct or indirect supervision of people, teams, projects or programs.

Physical Requirements:

Ability to perform work in a stationary position for extended periods.

Ability to operate a computer and other office equipment.

Ability to communicate effectively and exchange accurate information.

Ability to travel throughout the health system.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required for procedures.

Pay Range

Minimum hourly: $48.99

Maximum hourly: $74.71

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidates actual compensation will be determined after taking factors into consideration such as the candidates work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinics benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities