Patient Access Representative I

Cleveland Clinic

Join Cleveland Clinics Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Patient Access Representative is responsible for registering, scheduling and preregistering patients for inpatients, emergency and outpatient tests and procedures. The Representative will educate patients regarding their benefit levels and will request, collect and record payments prior to or at time of service. Ensures a seamless model of access for patients, physicians and family members.

The ideal future caregiver is someone who:

Has at least 2 years of customer service experience.

Is patient, kind and friendly.

Effectively manages their time and pays attention to details.

Is a quick and hands-on learner.

Demonstrates a strong work ethic.

This position offers growth within the department and organization and opportunities for professional development and learning to help you be successful in your career.

At Cleveland Clinic, we know what matters most. Thats why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, youll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, youll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.


Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.

Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.

Maintains productivity and quality standards.

Functions as a Super User.

Acts as a resource for training of new team members and during the implementation of new processes.

Provided registration and cash collection access in Epic.

Other duties as assigned.


High school diploma or equivalent.


None required.

Complexity of Work:

Basic PC software application knowledge and ability to use multiple data systems required.

Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.

Must be detail oriented.

Excellent communication, organizational and interpersonal skills required.

Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.

Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Work Experience:

Minimum of 2 years of experience in a customer facing role with in person or phone contact.

An Associates degree may substitute for up to one year of the stated experience.

A Bachelors degree my substitute for up to two years of the stated experience.

Physical Requirements:

Ability to communicate and exchange accurate information.

Ability to perform work in a stationary position for extended periods.

Ability to work with physical records or operate a computer or other office equipment.

In some locations, ability to travel throughout the hospital system.

In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities