Administrative Assistant II – Emergency Department

Cleveland Clinic

Performs a variety of duties to support assigned health care professionals such as scheduling, handling phone calls, greeting customers and correspondence. Assists with special projects and management functions.


Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone calls.

Administers calendar and schedules management.

Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.

Provides coverage of other areas such as front end, point of service and registration.

Coordinates management functions and assists in special projects.

Other duties as assigned.


High School Diploma or GED.

Associates Degree preferred.


None required.

Complexity of Work:

Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate action.

Work Experience:

Three years office experience.

Typing proficiency of 35 wpm with accuracy preferred.

Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).

Experience may be assessed with an on-line Skills Assessment.

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to travel throughout the hospital system

Ability to communicate and exchange accurate information

In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidates actual compensation will be determined after taking factors into consideration such as the candidates work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinics benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities