Strategic Account Manager – Cleveland

Paycom Online

This position has a starting salary of $95,000 per annum, with an uncapped commission plan. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits.

The Strategic Account Manager (Internally know as Client Relations Representative) is responsible for retaining existing company relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing clients by:

Leveraging technology to ensure they see a return on current and future investments

Identifying and developing additional revenue opportunities to add to their portfolio

Maximizing employee and client usage of Paycom solutions


Work closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.

Cultivate and nurture existing client relationships for strong retention.

Achieve sales quota and revenue goals through client retention and account expansion strategies.

Proactively analyze, clarifies, and validate client needs on an ongoing basis.

Drive revenue retention/growth, account profitability, and client satisfaction/loyalty.

Performs client presentations articulating the value proposition of product/solution/service offerings.

Maintain relationships at C-level and throughout the organization in support of providing business solutions and tools.

Conduct the required number of face-to-face meetings on a weekly basis

Prepare a strategic agenda, review usage, system updates, identify needs and opportunities, and provide insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions

Conduct regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.

Stay updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.

Develops a complete understanding of the client’s organizational structure.

Assist in product development efforts by delivering feedback on market needs and opportunities.


Up to 75% travel – may include overnight on all avenues of transportation (plane, train and/or automobile)

Required to attend in person New Hire, Regional and Department training

What We Offer:

Base salary, transportation allowance, and an uncapped commission plan

$1 per-pay-period individual health insurance coverage for employees

Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside of work

401(k) with matching Employee Stock Purchase Program to help you build wealth for the future

Company team-based events to create community

Ongoing company-wide roundtable discussions called “Better Conversations” to promote diversity, inclusion, and belonging

Paid family leave programs to ensure you have support and time off when you need it most

Employee referral bonuses to reward you for introducing other great people to Paycom

Award-winning learning and development programs to enable you to grow long-term with us



Bachelor’s degree


Experience in a competitive environment with a record of success exceeding goals which may be demonstrated through previous sales experience



Strategic sales and closing experience

Skills and Abilities:

Ability to influence and persuade

Ability to work in fast paced, ever-changing environments and high-pressure situations

Ability to de-escalate situations and provide conflict resolution

Self-directed with the ability to think independently

Ability to conduct needs assessments for clients

Ability to manage time and scheduling efficiently

Professional presence with ability to present to Executive decision makers and large groups

Willingness to help team members by sharing knowledge

Excellent communication skills (telephone, oral, and written)

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycoms affirmative action policy, equal employment opportunity, or to request an accommodation – Click on the link to find more information: