Patient Services Coordinator Heart & Vascular Office

Bon Secours Mercy Health

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.


General Summary:

Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting.

Knowledge, Skills, and Abilities:

High school graduate or G.E.D required. Medical Terminology, ICD-9 and CPT coding experience required. Computer/typing skills of at least 40 wpm. Medical secretary, medical assistant program graduate or medical office experience (minimum of one year) required. Legible handwriting. Must possess strong interpersonal and communication skills in order to interact effectively with patients and families, physicians and office staff. Must demonstrate sensitivity to the patient care situation.

Working Conditions:

Work is in a patient care environment May experience mental stain due to fast paced environment and directions from multiple sources .

Principal Duties and Responsibilities

1. Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.

2. Performs initial telephone triage/screening with referral to appropriate medical professional.

3. Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders. Assures referrals are insurance-appropriate.

4. Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.

5. Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.

6. Reviews visit data, determines appropriate ICD-9 code from physician documentation and verifies CPT code. Enters data into computer system.

7. Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.

8. Performs some patient care duties. (see department addendum)

9. Documents appropriate information in patient medical record.

10. Manages office supply and inventory needs.

11. Performs receptionist and file clerk duties, as well as, general office correspondence duties.

12. May be required to float based on staffing needs.

13. Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.

14. Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.

15.Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.

16. Is responsible for all other duties as assigned.

Indicates Non-Essential job functions.

17. Adheres to all standards and policies regarding safety/patient safety initiatives.

18. Provides service to all age groups. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit.

Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education program.

Interprets information need to identify each patient’s requirements relative to his/her age-specific need:

a. Neonate

b. Pediatric

c. Adolescent

d. Adult

e. Geriatric

Many of our opportunities reward your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at