Patient Safety Monitor Tech – Tele-Sitters – Full Time – Days

ProMedica Health System

ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.

POSITION SUMMARY The monitor tech works under the direction of a professional licensed nurse and provides in the continual observation of assigned patients to meet their safety needs. The first line of action is to verbally redirect the patient from engaging in at risk behaviors. Summons the nursing staff if the patient requires assistance.


1. Functions as an active, cooperative member of the health care team conducting self in accordance with hospital safety policy, maintaining confidentiality of all information about patients. Consistently follows customer service standards while maintaining a cooperative team relationship with staff. 2. Observes and communicates all patient(s) changes or family concerns in safety needs, behavior, and activity to the appropriate licensed personnel. Shares pertinent information and behaviors with oncoming monitor staff to provide continuity of care 3. Maintains visual contact with assigned patients at all times and responds to patient requests as able and refers others to the appropriate nurse. Coordinates breaks with the healthcare team to assure that continual observation is maintained. Never leave monitor station unattended. 4. Capable of continuous monitoring of assigned patients on one screen at one time and remains alert at all times while on duty. Ability to prioritize simultaneous situations. 5. Ability to communicate with hospital staff and respond quickly to patient behavioral changes. Identify patient care needs or emergency situations and notify appropriate personnel immediately to mitigate potential safety hazards. 6. Maintain appropriate documentation as required 7. Ability to communicate effectively with patients using a microphone and headset, 2-way audio device. 8. Basic computer operation skills including, but not limited to Microsoft Windows experience. Demonstrates understanding and proficiency of the use of the AvaSys TeleSitter Solution software. 9. Demonstrates a safe work practices and attitude. 10. All other duties as assigned. Including but not limited to cross-training to subsequesnt roles within the ProMedica system.

REQUIRED QUALIFICATIONS Education: high school diploma or equivalent Skills: Must have basic math skills, read and write, understand directions, communicate and respond to inquiries; requires effective interpersonal skills while maintaining a professional manner. Ability to carry out verbal instructions. Must have basic computer operations skills including Microsoft Windows. Certification: BLS (Basic Life Support)

PREFERRED QUALIFICATIONS Skills: Previous experience in a clinical or hospital environment preferred Years of Experience: Previous direct patient care experience preferred Certification: Certified Nursing Assistant

ADDITIONAL EXPERIENCE Must have observation, interpersonal, and verbal communication skills necessary to work productively with patients, families, and health care personnel.

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact

Equal Opportunity Employer/Drug-Free Workplace

Requisition ID: 82336