Hotel Front Desk Agent

Comfort Inn & Suites

## Full job description {#full-job-description tabindex=”-1″}

Overview:

We strive to provide some of the best hospitality our area has to offer. Fast, fun, and friendly are the main characteristics of this position. We want to help answer guest questions and make their stay as enjoyable as we possibly can.

All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by LS Hospitality.

This can be either a part-time or full-time position, offering 3-5 days per week from either 3:00pm – 11:00pm or 11pm-7am. Floating hours are often available as well.

Your Role:

– Provide exceptional customer service by being engaging and taking sincere interest

– Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.

– Help to resolve problems and “WOW” guests through recovery when things arent quite right

– Interact with hotel staff in a professional manner, assisting other departments with necessary information.

– Be knowledgeable of all emergency procedures and policies.

– Maintain house bank.

– Generate, Print and distribute daily and weekly reports

– Communicate all pertinent information to manager on duty.

– Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

– Manage complimentary breakfast buffet as needed.

– Assist with washing and folding laundry

What are we looking for?

– A high attention to detail
– High school diploma or equivalent.
– A strong desire to make an impact on other people
– An outgoing and engaging personality
– Computer skills
– Excellent verbal and written communication skills.
– Ability to work in a fast-paced setting.
– Ability to stand for the duration of the shift.
– Must be available to work various shifts including weekends and holidays.