Senior Customer Insights Analyst

HealthEdge Software Inc

Overview

Senior Customer Insights Analyst

The Data & Analytics team in our Wellframe line of business brings new and existing cutting-edge machine learning technologies to solve problems at the intersection of healthcare and technology. Our mission is to gain 360-degree insights into patients’ livesand use these insights to build a better digital healthcare product that is tailored for specific patient populations.

We are seeking a SeniorCustomer Insights Analyst to join our Customer Analytics team partnering closely with our Customer Success Organization to identify and deliver customer insights. Reporting into the Director, Data & Analytics, this individual will be responsible for querying, analyzing, visualizing, and presenting customer data to support our customers by providing insights on how our Wellframe Product is being and can be used to achieve their strategic goals.

What you bring:

Bachelor’s Degree

3-5years of experience working with big data for healthcare

Expertise with Looker or other Business Intelligence/Visualization Tools such as Tableau, Power BI, etc.

Expertise with SQL and Excel

Customer Facing experience and strong presentation skills

Understanding of how relational databases work, and experience with designing transformations, mappings, and working with reference tables

Experience investigating data issues, and working with cross functional teams forproblem resolution

High proficiency with PowerPoint, G Suite, and Microsoft Office tools

Who you are:

Excellent communication skills with a proven track record of communicating well with internal and external stakeholders

Strong analytical thinking – effective at identifying the critical question, capable of navigating tradeoffs between accuracy / comprehensiveness / complexity vs. speed and simplicity

Can distill more complex analysis into simple charts to communicate key takeaways

Ability to document work, issues, and communicate standards and requirements

“Can do” attitude and willingness to think beyond the status quo

Strong attention to detail

What you will do:

Data Analysis and Insights

Use analytical skills and techniques toidentify trends and patterns to increase understanding of customer behavior, product usage, and satisfaction and maximize customer growth potential

Convey findings in a cohesive story, including summarizing insights from analyses, identifying next steps and providing recommendations

Responsible for the design, development, maintenance, accuracy, and timely delivery of reports and analyses to meet company and customer needs

Customer Experience Optimization

Be a key contributor duringcustomer conversations using a consultative approach to understand customer objectives and goals and identify areas of opportunity to support using data

Collaborate withthe Customer Success (post-sales) organization to drive strategic analytics and support initiatives that shape the experience and health of our customer base

Support the implementation and optimization of customer success tools to streamline process and increase data accuracy

Createand deliver training materials and tip sheets to help customers best utilize reporting and data products

Internal Data Support & Tracking

Leadad-hoc projects and initiatives to support company objectives and goals

Design and lead trainings for other functional teams on the reporting tool(s) and best practices from a data analytics perspective

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work across multiple time zones in a hybrid or remote work environment.

Long periods of time sitting and/or standing in front of a computer using video technology.

May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

Job Locations US-Remote

ID 2024-4048

Category Hidden (29003)

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.