TPWD – Customer Service Representative I (Pool Staff – Fluctuating Hours)


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You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.PLEASE NOTE:
All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisors name and phone number and a description of duties performed.
Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.
Applications with See attached” or “See resume” will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state unknown for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, OCCUPATIONAL SPECIALTY CODES:
Job Classification
Military Specialty
Customer Service Representative I-V
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
More information on military occupational specialty codes can be found below:
MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at
Required forms that will need to be attached with application for Military Employment Preference:
Veteran- DD214 showing honorable discharge.
Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.
Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and taff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.HIRING CONTACT: Stephanie Kwiatkowski, (512) 332-1281PHYSICAL WORK ADDRESS: Bastrop State Park, 100 Park Road 1A, Bastrop, Texas 78602
Under the supervision of the Pool Manager, this position performs entry-level customer service workat the Bastrop State Park pool and is responsible for general clerical duties, customer service, and revenue collection. Provides information to the public. Accounts for daily revenue and ancillary product sales. Prepares reports, processes correspondence and performs general cleaning of Pool Facilities. Operates credit card machine and computer. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
NOTE: Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs.
Graduation from High School or GED.
No experience required.
If driving is required, applicant must possess a valid State drivers license.
Knowledge of general office procedures;
Knowledge of administrative and clerical procedures;
Knowledge of basic mathematics;
Skill in using MS Word, Excel, and Outlook;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in establishing interaction with staff at all levels of the department and other State agencies and organizations;
Skill in managing several projects simultaneously;
Skill in making independent, sound and timely decisions;
Ability to accurately handle cash and account for revenue collected;
Ability to work independently with little or no supervision;
Ability to work as a member of a team;
Ability to work with diverse constituencies and populations;
Ability to respond to public inquiries in a timely manner;
Ability to conduct work activities in accordance with TPWD safety program.
Must be at least 16 years of age;
Position contingent upon funding.
Required to work 20-40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;
Required to adjust to changing schedules;
Required to perform work outdoors, occasionally in adverse weather conditions;
This position will