TPWD – Customer Service Representative I (Fee Collector)


Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section:
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.PLEASE NOTE:
All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisors name and phone number and a description of duties performed.
Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.
Applications with See attached” or “See resume” will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state unknown for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, OCCUPATIONAL SPECIALTY CODES:
Job Classification
Military Specialty
Customer Service Representative I-V
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
More information on military occupational specialty codes can be found below:
MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at
Required forms that will need to be attached with application for Military Employment Preference:
1. Veteran- DD214 showing honorable discharge.
2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.
5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and fre uent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.HIRING CONTACT: Edwin Quintero (361) 729-2858PHYSICAL WORK ADDRESS: Goose Island State Park, 202 S. Palmetto St. (Lamar), Rockport, TX 78382
Our park features wooded and bayfront camping as well as a continuously lit pier for all day or night fishing. We are also home to the Big Tree, which is a beautiful coastal live oak that has lived many years.
Under the direction of the Office Manager/Team Leader, this position is responsible for performing entry-level to routine customer service work including general clerical duties and providing customer service and information to the public for Goose Island State Park. Duties include, assisting with the daily operations of revenue collection and accounting, Fishing and Hunting License permit sales, automated registration and reservation of visitors and answering telephones. Prepares correspondence and reports. Assist with park store inventory and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Graduation from High School or GED.
One year experience in areas such as general clerical, cash handling or customer service.
Must possess or be able to obtain, within 30 days of employment, a valid State drivers license.
NOTE: Retention of position contingent upon obtaining and maintaining required license.
Knowledge of general office skills;
Knowledge of basic math calculations;
Knowledge of fiscal control policies, public safety and revenue reporting concepts;
Skill in using MS Word, Excel and Outlook;
Skill in effective verbal and written communication;
Skill in using standard office equipment;
Skill in basic report writing for completing various daily and weekly reports;
Skill in general routine office cleaning;
Skill in providing quality customer service in a courteous and professional manner;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Ability to handle cash transactions accurately and account for revenue collected;
Ability to handle multiple tasks effectively;
Ability to work independently with little or no supervision;
Ability to work as a member of a team;
Ability to prepare and maintain detail