Senior Library Service Specialist

The City of Houston

Senior Library Service Specialist

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Senior Library Service Specialist

Salary

$1,520.00 – $1,680.00 Biweekly

Location

Various

Job Type

Full Time

Job Number

33478

Department

Houston Public Library

Division

HPL – NEIGHBORHOOD LIBRARY SYSTEM

Opening Date

03/04/2024

Closing Date

3/12/2024 11:59 PM Central

Description

Benefits

Questions

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

Division: Customer Experience

Section: Neighborhood Libraries

Reporting Location: Various

Workdays & Hours: Monday – Sunday 8:00 AM – 8:00 PM

Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as Senior Library Service Specialist in Neighborhood Libraries. Successful candidates will communicate effectively; provide exceptional customer service and enjoy interacting with people of all ages from diverse backgrounds. Specialized tasks and programs may be part of the daily work depending on location or age group.

The Senior Library Service Specialist will:

Provide customer service at public service desks and by phone.

Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.

May develop, plan, and provide programs for all ages including technology classes, book clubs, storytime, crafts, and English and citizenship classes.

May develop, plan, and provide or assist with training staff.

Promote library services and programming both for the assigned location and systemwide.

Collaborate with community groups through outreach to enhance and promote library services and programs.

Assist with the collection maintenance, weeding and use of the collection and shelve and retrieve library materials.

May serve as the assistant manager or person in charge in the absence of the manager.

Evening and weekend (Saturday and Sunday) shift work is required.

Perform other duties as assigned.

Applicants are encouraged to submit a Cover Letter and Resume when applying.

WORKING CONDITIONS

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelors degree.

EXPERIENCE REQUIREMENTS

One (1) year of professional experience in library, information services, or education is required. Related professional experience may be substituted for the education requirement on a year-to-year basis.

LICENSE REQUIREMENTS

None.

PREFERENCES

PREFERENCES

Experience providing programming and services in a library setting.

Comfortable working with diverse populations.

Strong interpersonal, communication, problem-solving, and organizational skills

Ability to work in a collaborative team environment; ·

Experience using the MS Office Suite and OneDrive and electronic devices such as e-readers and tablets and other technologies.

Experience in working with data and preparing statistical reports.

Experience in training staff.

Bilingual (Spanish and English) is preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the

Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1472.

If you need special services or accommodations, 832-393-1472 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a

preemployment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

Yes

No

02

Are you a current Houston Public Library employee?

Yes

No

03

Please indicate your level of education and verifiable related work experience.

High School Diploma/GED AND at least (5) five years of verifiable experience in library, information services, or education.

Associate Degree AND at least (3) three years of verifiable experience in library, information services, or education.

Bachelor Degree AND at least (1) one year of verifiable experience in library, information services, or education.

None of the above.

04

Please briefly describe your experience with libraries, information services, or education (If you do not have experience, please put N/A).

05

Briefly describe your experience providing programs or activities in a library including working with any specific age groups. (If you do not have experience, please put N/A).

06

Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.

Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)

Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

No Experience

07

Please indicate the activities, services, or programs that you have experience with.

Teaching Technology

Providing English as a Second Language (ESOL) classes and providing Citizenship Classes

Leading Book clubs (any age) (

Working with seniors

Storytime

Crafts

STEM activities with youth

Working with teens

Leading Book clubs

Outreach to schools

No experience with activities or programs

08

Please indicate languages which you are fluent (reading, writing, and speaking). Check all that apply:

English

Spanish

Chinese

Vietnamese

Arabic

French

Other Languages

I am not bilingual

Required Question