Business Systems Analyst

System One

Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: denis.potapenko@systemone.com for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.

Contract / Temp position for 3 to 4-month for a start, possible extensions and can be C2H based on the performance and needs

Job location – one of the 3 sites : 620 Liberty Ave, Pittsburgh, PA 15222 -or- 200 Crescent Ct, Dallas, TX 75201 -or- 2850 E Camelback Rd, Phoenix, AZ 85016

Hybrid work schedule 3 days in the office and 2 days at home

Hiring manager will only consider candidates that do not need any visa sponsorship

W2 hourly all-inclusive rates only – no 1099 / C2C / 3rd parties

Business Systems Analyst :

– Resource needed to develop and review process documentation supporting Office of the CTO / Site Reliability Center (SRC – provides 24×7 support across the enterprise) Policy and Procedure documentation.

– Process Documentation, Ongoing Process Improvement identification and execution, support ITIL functions for the SRC

– Candidates with experience in Banking Industry IT operations are preferred, Risk management background a plus

– The manager oversees 2 groups There is a Problem Team of approximately 5-6 resources (for example- a piece of equipment goes down so the problem team decides what happened, what could have been done to avoid the problem, were processes in place, were they followed, what should they do next time, etc. ) There is another set of 6 resources that this manager oversees, and they support the ITL processes. This contractor will help supplement this. They need people to correctly distribute the work to manage. There is a lot of work to get in place and to maintain and this person will be busy!

– The SRC is organized into Pillars. Response, Observability, Process. The Process pillar supports all other pillars and the overall SRC to ensure stability, resilience, and business continuity.

– Create and refine process documentation in various formats including written and workflow formats to align to higher level policies and procedures

– Recognize and evaluate opportunities for process and workflow improvement

– Generate report and presentation materials utilizing Excel and PowerPoint

Required Technical Skills :

– Microsoft Office tools including: Excel, Word, PowerPoint, and Visio

– Collaboration tools including: Teams and Confluence – no particular version; PNC is up to date

– Process mapping

Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: denis.potapenko@systemone.com for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.