Who we are:

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgement. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. Third is the people – passionate, optimistic, and energetic.

The Supervisor will be the premier “RETAILTAINER”, provide unforgettable customer experience, and promote brand awareness.



Lead, coach and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges.

Leads by managing through change and adversity.

Holds self and staff accountable for achievement of goals and metrics.

Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.


Display enthusiasm and promote a cohesive group working environment; work closely with others as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Represent brand and core values appropriately at all times.

Must be proficient in product knowledge.

Must be able to work alone or with minimum amount of supervision.

Selling Skills:

Ensures retail Indicators, Supporting KPIs and Financial Goals are achieved. (Sales, Conversion %, UPT, DPT, AUR etc.).

Drives brand loyalty by adopting an experiential selling environment, by setting the theater in a fun and engaging way.

Demonstrates selling skills through explaining benefits, features, prices, quality, value and other information, builds the business through providing the ultimate consumer experience.

Customer Relations:

Shares information and communicates clearly to all levels internal and external.

Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges.

Must be able to articulately convey the brand language.


Ensures all operational standards are maintained.

Maintains store cash handling records, reports and opening and closing procedures.

Reviews merchandise orders and inventory levels for accuracy and consistency

Ensures visual standards are appropriate and support the brand image.

Merchandises displays to visual guidelines.

Capture information on retail customers to enhance sales, maintain store’s client file.

Plan, coordinate and set-up for special events and promotions.

Maintain communication with associates regarding product recommendations to increase sales/inventory.

Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with Store Manager.

Operational Responsibilities include cleaning, trash removal, backroom/rest room maintenance, mopping floors, etc.

Supervisory Responsibilities:

Oversees the daily operation of the store and ensure that objectives are met – within company mission, and procedures/guidelines.

Creates a productive work environment through consistent coaching and training of the Sales Associates.

Ensures that all practices meet applicable legal requirements, policies and procedures.

Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges.

Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability.


Education: High School diploma or equivalent

Years of Experience: 1 – 2 years of Professional Level of retail

Must have prior sales and management experience in a retail environment

Willing to work a flexible schedule of days, evenings, weekends, and holidays

Must be able to use PC and operate office equipment

Standing: While performing the duties of this Job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear.

Lifting: The employee is frequently required to walk and lift product in order to properly merchandise it. The employee must frequently, and independently, lift a nd/or move up to 25 pounds. Employee needs to be able to lift up to 50lbs (may be assisted with this task).

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