Business Analyst 3-Ops


Job Description


Be a part of the Oracle Cloud Infrastructure, Data Center Business Services (DBS) team. We are combining the elasticity and utility of cloud services with the granular control, security, and predictability of on-premises infrastructure to deliver high-performance, high availability and cost-effective infrastructure services. As we are building and growing, we are seeking a high energy individual to step into a Business Analyst role.

This role requires a thinker with strategic vision and tactical prowess. We need you to identify gaps and communicate ideas, solutions and concerns as well as mitigation plans for future process development, iterations and the continuous improvement of them. You will be expected to recommend changes and support your positions on those changes using the data you report.

As a Business Analyst on the Data Center Business Services team, for this role function you will own financial and tactical business objectives. You should have a strong business and financial operations background with a track record of fixing things and a bias for action. Experience in the datacenter colocation or telecommunication industry is a bonus!

Candidate must be comfortable working across remote teams and possess the ability to compartmentalize tasks to separate and manage exceptions differently from the normal day to day. If you meet or exceed these qualifications, are passionate about the work that you do, and enjoy the challenges of building programs or process from the ground up at scale, then we want to talk to you!


Contract Renewals Management – Efficiently manage, track, and report on global data center colocation contract renewals.

Autorenewal Funding – Manage and support all autorenewal funding requirements in collaboration with the counter team.

Funding Management – Proactively manage funding gaps to eliminate the risk of non-payment or delays to suppliers, ensuring a seamless operational environment and mitigating the risk of service disruptions.

Colocation Termination support and management

Data Analysis and Reporting – Conduct in-depth data analysis and reporting for complex invoices, supporting issue resolution and escalation processes.

Tier 3 Supplier Support – Serve as Top Tier support for supplier escalations, ensuring swift and effective issue resolution.

Inter-Departmental Liaison – Act as a liaison between Supplier Management Services and Expense Management Services teams, supporting manager in ensuring all escalations are managed within reasonable SLAs, including credits on outages and incidents

Calculations from contracts for SLA breaches, such as outages etc

Supplier Partnerships – Drive strong supplier partnerships by closing service level gaps and proactively seeking efficiency improvements in response to evolving business needs.

Invoice Audit reviews and BOM Build Outs -Conduct thorough invoice audit reviews and build out Bill of Materials (BOM) against contract terms.

Communication and Discrepancy Resolution – Communicate effectively with suppliers and internal stakeholders to resolve discrepancies and respond to inquiries regarding complex Tier 3 invoices and payment status.

Metrics and Reporting – Develop and present metric PowerPoint presentations.

Cross-Team Collaboration – Provide support across teams as needed, collaborating on forecasting, actuals, and other business analyst-related activities.

Efficiencies – support with business and tool requirements for business growth and scalability

Additional Business Support -Undertake other business support tasks as needed by the manager to balance as priorities shift

Independent Problem Resolution -Work autonomously under minimal day-to-day guidance, performing multiple complex and diverse accounting support tasks. Demonstrate the ability to independently research and resolve business issues.

Top Five Requirements

Communication & Status – Effective communication is critical, especially when team members must operate independently and still act as a cohesive team unit to external stakeholders. If you don’t want to communicate, this environment/role is not for you. You will be expected to provide consistent, valuable communication across teams and have the ability to drive all related tasks to closure as per process, including on time status reporting to peer stakeholders and executives.

SLA’s & Reporting – Drive SLA’s. This candidate must have the ability to drive team members, internal and external, to meet all SLA’s. He/she must be able to work around/ remove obstacles and understand when escalation is needed to avoid impact to the project deployment/releases and business. This role is also accountable for efficient and effective monthly demand metrics such as ticket counts, consumption trends & resource needs to manage volumes.

Problem solving – Can you see risk and how to avoid it? This role requires someone that can spot issues, prioritize and mitigate in accordance with priorities and risk appetite. You must also know how to ask the tough questions of several different teams & get them to support the common goal. Problems can also have downstream impacts, so this role must be good with awareness of overarching project & timelines, identify and manage dependencies, plan to avoid surprises/risks as much as possible and be able to influence up and down the chain of command.

Organization – Business Operations in a start-up environment means keeping many projects on track while managing multiple processes, deliverables and tasks, yet, still running the day to day operations business needs across time zones. Agility is required as direction can frequently change on a dime with little notice and all other deliverables will still be due. We need an operational ninja with a black belt.

Change & Process – We need a visionary that can see opportunities for improvement and make changes quickly, even at only 70% baked to improve services to our customers now. This includes all aspects- writing up new process’s, answering emails and support requests and being able to drive change in accordance with limited resources and compressed timelines effectively with awareness and inclusion across impacted teams.

Other Requirements

US PST timezone support preferred

US Citizen

Be inquisitive! Ask around, find the best data sources and pull reports to present clearly in for consumption by your manager and by Leadership

Deliver Results!! Drive urgent requests, pull together meetings but always with a “Teamwork Makes the Dream Work” mentality. In other words, Don’t Be a Jerk! (this is one of the Organizations core values, and the organization stand by it!)

It’s ALL About the Details! You must be detail oriented and understand that there is not much time during the day to concentrate quietly and focus. You must be able to plan for changing needs and priorities and always keeping tight on critical details which can never be a low priority.

Support Your Team. You must be able to support your team members when demands heighten in other areas outside your core functions to ensure all business is kept at the level of service for the organization to not be impacted!


Familiarity with datacenter colocation and cloud infrastructure, and working in a Data Center Business Operations team

8 years’ experience as an accounting or business analyst (or a combination of education/training/experience which provides an equivalent background)

Proficient in Excel, Word, Windows, and Outlook. Having strong excel skills is the success to this role, along with exceptional attention to detail.

Prior work experience using enterprise level Procure-to-Pay (P2P) and Enterprise Resource Planning (ERP) software such as Oracle Fusion, Oracle Cloud ERP, Peoplesoft, JD Edwards, and others

Ability to effectively review and translate vendor contracts and agreements to ensure accuracy and validity of invoices and charges being paid

Ability to work with a diverse group of people across multiple countries

Excellent oral and written communications skills (English) with the ability to organize, analyze, and present data in a format appropriate to the intended audience

Proficient in Excel, Word, Windows, and Outlook

Experience in working and problem solving independently, to organize workload and priorities, and complete tasks on time

A keen attention to details is a requirement as it is a large portion of the role

Project and relationship management skills strongly desired

Be comfortable with ambiguity and have strong critical thinking skills

BIG team player!


Bachelor’s Degree in Accounting or Business and/or relevant work experience

Advanced level Excel skills (pivot table, vlookup, sumif, countif)


Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $27.79 to $60.63 per hour; from $57,800 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40 years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer