Manager, Business Analyst

CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

This position is classified as a hybrid role to be filled in either Hartford, CT or Woonsocket, RI. Additional office locations may be considered

Position Description

CVS Health offers an exciting opportunity to join our team as a Business Analyst within the Business Intelligence, Analytics, and Automation group. You will develop deep understanding of financial and operational data and processes across Rebate Ops, Fin Ops, and FP&A areas of PBM Finance.

As a Business Analyst within the PS Finance organization, you will play a pivotal role in translating complex business needs into actionable insights and project requirements, working closely with business SMEs, and technical and analytical teams to drive effective project delivery. This position is instrumental in ensuring that project requirements are well-defined and technical specifications are accurately documented before the Analytics and Automation team members commence their work.

To be successful in this role, you need to be a self-starter with strong analytical and problem-solving skills, solid relationship building skills, and ability to facilitate seamless communication between business and technical teams, ensuring a unified approach towards project deliver. Ideal candidate will be customer-centric and mission-focused, and will bring passion, energy and excitement to the team and organization.

Key Responsibilities:

Requirements Gathering and Analysis: Collaborate with stakeholders to gather and understand business needs, conducting thorough analysis of business processes to identify areas for improvement and optimization. You’ll be tasked with researching and documenting complex processes and connecting the dots between business and technical worlds to enable analytics and automation development at scale.

Documentation: Create detailed and precise documentation of business requirements, functional specifications, process/data flows, and user stories. Work closely with cross-functional teams to translate business requirements into technical specifications. Ensure consistent and clear documentation for production-ready solutions; drive business adoption for rolled out applications; track projects benefits

Cross-functional Collaboration: Partner with IT, PMs, and Automation/ Analytics team members to define requirements and ensure a seamless integration of processes with business workflows. Engage proactively with SMEs, Process Engineers, team members, and IT partners to align business objectives with proposed solutions. Play a key role in bridging the gap between business needs and technical implementation.

Data Validation: Conduct rigorous testing and validation of implemented solutions to ensure they meet specified requirements. Work closely with the Analytics and Automation teams to address any discrepancies and refine solutions as needed.

Continuous Improvement: Stay abreast of industry best practices, emerging technologies, and trends relevant to business analysis. Actively contribute ideas and insights to enhance the overall efficiency and effectiveness of the team.

Required Qualifications

4 years of experience in Business Analysis, Systems Analysis, or a related field

2 years of development experience in SQL or other programming languages

2 years of direct project management experience, successfully managing projects that impact multiple teams, departments and/or functions

1 years of experience analyzing claims data and/or other large datasets

Preferred Qualifications

Experience in healthcare industry, including health insurance, PBM or pharmacy services

Prior experience working in agile environment

Must be experienced in communicating ideas in both technical and user-friendly language

Demonstrated ability to quickly learn new business processes and experience in process improvement methodologies such as Lean Thinking and Six Sigma

Knowledge of cloud environments (GCP and Azure)


Bachelors degree or equivalent work experience is required

Master’s degree preferred

Pay Range

The typical pay range for this role is:

$63,300.00 – $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.