Manager, Retail Operations Strategy

CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is on a journey to becoming the most consumer-centric health company and create winning experiences for customers, members, and clients. The Manager, Operations Strategy will play a critical role in helping CVS Health achieve this goal. As we look to deliver enhanced value, this role will be pivotal in providing supporting the Retail Operations strategic roadmap.

The Manager, Retail Operations Strategy will be a part of a team of focused on supporting the broader Retail Store Operations achieving goals centered on colleague and customer experience.

Responsibilities will include:

Develop and own a process for managing business monitoring metrics across the retail store operations portfolio. Proactively share critical results with leadership and use results to inform leadership priorities. Manage initiative level updates, partnering cross functionally to maintain up to date portfolio tracking systems

Support the planning of effective Retail Leadership Team meetings by creating agenda and meeting materials that achieve desired outcomes

Track performance against goals for both internal and field Operations teams to identify areas of opportunity

Create Field Expense COE to track holistic expense management for Field Operations teams

Provide inputs for various leadership updates and materials

This role will support the Chief of Staff and Operations Strategy lead in managing and tracking key outcomes and initiatives across the portfolio. This role will be a subject matter expert in operational and financial metrics and be responsible for synthesizing key insights for leadership updates and review. This role will support all field and central operations partners in achieving goals and key outcomes by identifying areas of synergy, opportunities, and risk. This role will support numerous leadership update materials as well as help the Chief of Staff with business priority initiatives as they arise.

This position requires strong collaboration skills as it is necessary to work cross functionally and influence our store teams, field leadership and internal business partners. This position will routinely interact with all teams in the Retail Store Operations groups, Finance, and Field Operations. This role will also partner closely with Enterprise Strategy and the Office of the President.

This position will afford the right candidate an opportunity to grow their skills in the areas of strategic planning, data analysis, project management, solution development, and presentation and interpersonal communication skills in a cross functional environment. The ideal candidate possesses a unique mix of leadership and communication skills that will allow them to excel in deploying innovative solutions that will be shared, adopted, and deployed across the chain to the benefit of our colleagues and consumers.

Required Qualifications

3 years of experience in retail, operations, or strategy

3 years of experience demonstrating the ability to think strategically and develop long-term plans that align with the organizations goals and objectives

3 years of experience leading project management experience leading from inception to end of project launch

3 years of experience creating new process and technology solutions in a fast-paced environment (retail experience a plus)

3 years root cause analysis, problem solving, and operating procedure innovation that creates optimal end user experience

3 years of experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes

3 years of experience creating robust presentations that have a strong narrative to influence others

Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards.

Advanced knowledge of change management techniques to move colleagues into the adoption phase of new processes in the most streamlined way possible


Proficiency in using data and analytics to make informed decisions and establish KPIs

Demonstrate strong problem-solving skills, identifying issues and providing innovative solutions to overcome challenges.

Advanced skills using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications

5 years of experience demonstrating the ability to think strategically and develop long-term plans that align with the organizations goals and objectives.

5 years of experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes.

5 years leading project management experience leading from inception to end of project launch

5 years of experience launching and creating technology solutions in a fast-paced environment (retail launch experience a plus)

Experience leading others a plus

Master’s degree


Bachelors degree or equivalent relevant experience

Pay Range

The typical pay range for this role is:

$63,300.00 – $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.