Sr. Manager, Beauty Customer Growth

CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Senior Manager of Marketing, Beauty Customer Growth & Retention is responsible for the development of driving the CVS Beauty business utilizing current and propose new marketing solutions across the customer journey and lifecycle. You will drive category growth through new customer acquisition (net new and new to category), expanded consumption through both replenishment and trial of new products/services. Partnering closely with cross-functional teams in retail Merchandising, Digital and Store Operations, you will help deliver incremental trips, visits, and sales through the development of breakthrough marketing ideas and programs rooted in consumer insights.

We’re looking for a wholistic modern marketer who has a proven track record in reaching audiences during relevant moments, testing and validating emerging ideas, and delivering leading omni-experiences.

Lead the development, prioritization, and forecasting of primary hypothesis to drive scalable Beauty Customer growth.

Influence leadership and peers with knowledge of the customer and category by tracking current market trends, synthesizing CVS customer behavioral data and social listening.

Develop the next best actions, to drive increased category consumption through customer lifecycle and migration management.

Identify pools of customer growth segments to harvest category growth in partnership with channel subject matter experts.

Retain customers through always on retention/replenishment efforts and semi-annual sales events.

Leverage new CVS martech tools to fullest capacity and propose new useful tools, technology, partnerships.

Identify and focus on key customer outcomes, leveraging an agile mindset, to develop wholistic marketing strategies – optimize what is working, propose scalable opportunities, and sunset as-appropriate.

Comfort and ability to be hands on with business intelligence and insights tools such as Unify, Tableau, IRI/Nielson, Mintel (and more).

Seamlessly pivot back and forth from providing thoughtful insight on strategic marketing efforts and day-to-day project management of campaigns in development.

Maps customer journey and identifies pre, during, and post purchase touchpoints vital to the experience and category building initiatives.

Becomes to go-to partner for business partners to identify, understand, and collaboratively solve for shopper barriers, driving sales change and developing strategies to drive incremental sales and share growth.

Proactive self-education around retail and marketing industry trends / best practices to identify opportunities that are consistent with, and reinforce the CVS Health brand.

A passion for consumer behavior and category innovation.

Some travel required; up to 20%

This is a hybrid role with anticipated in office work days of Tuesday, Wednesday, Thursday. The ideal candidate will be located within a commutable driving distance to one of the following for in office work: New York, NY., Wellesley, MA., Woonsocket, RI, Hartford, or Chicago. Required Qualifications

7 years of marketing experience with a strong foundation of business, retailer, and consumer understanding.

3 years cross-functional leadership experience.

2 years of retail marketing or retail agency/strategy experience.

2 years of digital marketing experience including examples of testing and validating emerging opportunities.

2 years of marketing analytics sufficient enough to project program results and track/interpret them.

2 years of agile marketing experience with an understanding of testing methodologies.

Preferred Qualifications

2 years of Martech hands-on-keyboard experience with Adobe or Oracle tech stacks.

1 years of brand or category management experience a plus.

Proven track record of the ability to work collaboratively with internal and external business partners in delivery ROI positive results.

Intellectual curiosity and rigorous analytical experience, ability to use data to build a business case & marketing plan.

Entrepreneurial mindset focused on driving outcomes over output.

Strong familiarity with instore and digital retail environments.

Self-motivated, high capacity individual who can function and win in a demanding, performance-driven environment.

Excellent communication skills that can be effectively articulated in both written and oral forms across a diverse audience base.

Creative problem solver who can incorporate new learnings into existing plans and act decisively and independently.

Strong PC knowledge including Microsoft Word, Excel, and PowerPoint.

Education

Bachelor’s degree in Business, Marketing or related field preferred OR 4yrs of relevant experience.

MBA Preferred

Pay Range

The typical pay range for this role is:

$79,200.00 – $174,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.