Customer Service Representative II

ThermoFisher Scientific

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

Based in our Franklin facility, you will be part of our customer service team, building relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! Responsible for ensuring customers globally receive the best support possible providing quotations and processing of customer orders.

A Day in the Life

Act as first point of contact for our customers dealing mainly via email and telephone.

Provide quotations to distributors and end users.

Use all aspects of the Customer Service functions of the ERP system in addition to some of the materials planning function.

Sales order processing for customers within Americas and Internationally

Confirm accurate delivery dates on order acknowledgement after stock / planning evaluation

Resolve issues with customers regarding pricing, delivery terms, etc within 24 hours

Responsible for maintenance and update of purchase order discrepancy and holds report.

Process credit card payments and letter of credit orders

Maintain customer accounts / contacts on CRM/ERP Systems

Try to resolve issues or problems and raise to supervisor if needed

General filing and archiving of sales orders

Coverage of the front reception area as needed

How will you get here?

Education

High school graduate or GED, some secondary education preferred

Experience

Minimum 1-2 years relevant experience

Knowledge of ERP / CRM systems such as Infor XA / SFDC

Knowledge, Skills, Abilities

Ability to provide outstanding customer service to external and internal customers on a consistent basis

Proficiency in Microsoft Outlook, Word and Excel, familiarity with remaining Microsoft Office programs.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000 colleagues, we share a common set of values – Integrity, Intensity, Innovation and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.