Hotel Housekeeping Supervisor, Qavartarvik Customer Lodge ($23.85 – $29.67/HR & Benefits – Bethel, AK)

NANA Regional Corporation

Req ID: FOO01115


Built on a culture of safety and integrity, NMS delivers award-winning support services to a variety of clients every day. Our clients have peace of mind, knowing that we are committed to delivering best-in-class service. NMS brings creativity, technology, and experience to every project.

This position supervises housekeeping associates and related sanitation functions.

Essential Duties and Responsibilities

Provide the highest quality of service to the customer at all times.

Supervise and coordinate the activities of the Housekeeping department. Monitor and ensure compliance with all Guidelines for Operations. Ensure adherence to the Guarantee of Fair Treatment policy.

Act as “Person in Charge” and be responsible for the hotel housekeeping operation. Maintain customer service programs. Complete ongoing training of self and staff.

Monitor and critique adherence to the established budget. Help Manager maintain a Control log of Purchases.

Ensure inventory compliance. Monthly inventory conducted and provided to General Manager.

Communicate promptly the room status changes throughout the day.

Coordinate room cleaning to ensure sanitation standards are adhered to.

Ensure all public areas are maintained.

Ensure laundry room procedures and standards are being carried out.

Assist Manager in the administrative paperwork as trained and assigned (progress reports, invoices, inventory, etc.) Maintain correct document retention procedures.

Promote teamwork and associate morale. Initiate or suggest plans to motivate associates to achieve work related goals.

Recommend and/or initiate personnel actions.

Monitor associate files and uniform standards.

Handle any guest complaints in a professional and hospitable manner. Assist staff as needed to better serve the guest.

Have working knowledge of maintenance and operating procedures of all departmental equipment.

Conducts safety meetings and ensures daily operations are in compliance with company and client safety requirements.

Participate in monthly departmental meetings and outings initiated by the Manager, and in Staff meetings whenever possible.

Analyze and resolve work problems or assist associates in solving work problems.

Interview applicants. Orient and train new associates.

Conduct ongoing training of all Housekeeping associates to increase job knowledge and skill level.

Daily check house counts, meeting room schedules, communicate any discrepancies.

Communicate daily with Housekeeping staff for special needs, outages, projects, etc.

Wear proper uniform as specified in the associate handbook. Adhere to all work rules, procedures and policies established by the company, including those in the associate handbook.

Embrace and drive the CARES program with Housekeeping and Laundry staff. Conduct weekly Wednesday Huddles and administer monthly CARES training and videos.

This position is responsible for the supervision of staff.

Other duties that are pertinent to the department or unit’s success also may be assigned.


Minimum Requirements

High school education or GED equivalent.

One year of continuous housekeeping/janitorial experience.

At least three (2) years of supervisory or managerial experience that included supervising employees.

A working knowledge of managing, planning and organizing housekeeping activities with the ability to address technical matters involved.

Preferred Qualifications

A valid driver’s license with an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy (may be required at some locations).

Working Conditions and Physical Requirements

Weather: Indoor

Noise level: Moderate

Office conditions: Pace of work environment: Medium

Customer Interaction: Medium

Description of environment: Hotel

Constantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull.

Occasionally required to lift and/or move up to 50 pounds.

Travel: None


NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Organization: Food and Facilities Management

Job: Housekeeping/Janitorial

Primary Location: US-AK-Bethel

Other Locations: US-AK-Anchorage

Shift: Variable

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.