Front Office – Float Patient Services Representative

Walla Walla Clinic

The Walla Walla Clinic offers the following benefits:

·         Insurances: Employees consistently working 30 or more hours per week are eligible for medical, dental, vision, hospital confinement, life, disability insurances after satisfying the waiting period.

·         Retirement: Voluntary contributions to the 401k and/or Roth plans after six-month waiting period. The Clinic matches up to 5% of eligible salary after one year of employment and a minimum 1,000 hours of service. A discretionary annual profit sharing contribution is also available for eligible employees.

·         Time Off Benefit:

Paid Time Off (PTO): Full-time and part-time (part-time is prorated) employees will begin accruing upon hire date. Waiting period of 90 days. PTO amounts for 40-hour employees are 23 days (184 hours). Maximum annual carryover of 240 hours.

WA Paid Sick Leave: All employees accrue one hour of paid sick leave for every 40 hours worked. Waiting period of 90 days. Maximum rollover is 40 hours per year.

Extended Sick Time (EST): Full-time and part-time (part-time is prorated) employees will begin accruing upon hire date. Waiting period of 90 days.  EST hours may be used for illness or injury after an absence of three consecutive working days. WA Paid Sick Leave and/or PTO, if available, will be used during this waiting period. Maximum accumulation of 480 hours.

·         Bonuses: The Clinic typically offers an annual bonus based on hours worked.


Job Description (Applicants must apply online and include a resume for each position. Employees must complete a transfer form for each position)


Role and Responsibilities:

1.        Greet and assist patient in a friendly, courteous and professional manner

2.        Register new patients with accurate patient and insurance information and update existing accounts as needed, utilizing special software and procedures.

3.        Collect payments and co-payments, keeping an accurate ledger of both; balancing ledgers and deposit daily

4.        Answer incoming phone calls and schedule appointments in APM system

5.        Take concise, accurate phone messages, execute solutions and/or forward via electronic tasking as appropriate

6.        Fax and/or scan confidential patient information

7.        Communicate with physicians and nurses to create an efficient work environment

8.        Using EHR software, accurately index and file scanned documents and information into patients electronic medical record

9.        Duty and department specifics utilizing specialized tools and software, including but not limited to, utilizing websites and specialty software, accessing daily schedules, patient searches, accessing patient profile, update patient location and demographics, process phone calls, access unfished calls, use text template(s) view task(s) create new task(s) and other competencies as required by department

10.     Monitor patient EHR and invite to patient portal and scanned document filing tasks as determined in portal workflow

11.     Train other PSRs when necessary

12.     Protect the confidentiality of patients personal, financial, and medical in