Collector I


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At Gesa, we believe in the power of our people. Coming from all walks of life, our team members individual stories and unique experiences are our most valuable asset. But its how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.

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Role Summary:

Under the direction of the Collections Manager/Team Leader, the Collector I communicates with members with past due accounts, and reports activities to the file or system used to track account activity. The Collector I projects a professional image and maintains confidentiality with all member and sensitive data.


What You Will Be Doing:

1. Contact members via outbound/inbound phone calls and other means of communication to negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards.
2. Maintain accurate and complete records of all collection and recovery activity.
3. Understand and demonstrate the principles of Gesas Mission, Vision and Values.
4. Ensure that efficient, accurate and professional service is being provided to the membership.
5. Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensure collection activity is always within Credit Union policy and all relevant regulations.
6. Provide informed, professional and accurate assistance and support to all team members.
7. Follow up on accounts in a timely matter according to current procedures.
8. Analyze the financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
9. May be required to support other work queues to facilitate teamwork in the department.
10. Escalates and assists other team members with calls as needed.
11. Maximize the collection and/or recovery of Credit Union assets from delinquent and charged-off accounts.
12. Ensure all bankruptcy documentation and communication is referred to the Bankruptcy Specialist in a timely manner.
13. Maintain a diligent record of attendance and timeliness.
14. Testify at legal proceeding as required.
15. Inform management of trends in loan underwriting contributing to delinquent/charged-off loans.
16. Display mutual respect, trust and dignity, and act in the best interest of the credit union. Lead by example by displaying solid ethics and integrity at all times.
17. Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge.
18. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
19. Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.
20. Perform other job-related projects and duties as assigned.


About You:

Ability to organize, prioritize and respond simultaneously to multiple tasks and requests.

Promote a team environment and participate in a cohesive team envir