Relationship Associate II

WASHINGTON TRUST BANK

Description
Washington Trust brings more than 100 years of investment management, estate settlement and trust administrative expertise to individuals, families, companies and organizations throughout the Pacific Northwest. We have $5.6 billion in total assets under management ($4.9 billion under administration and $725 million in brokerage) with growth in managed assets of 8% year over year. We are sought out by our clients and their professional advisors for stability, expertise and unparalleled client service levels.
As a member of the Wealth Management & Advisory Services (WM&AS) team, the Relationship Associate provides paraprofessional administrative support to client relationships as directed by the assigned Relationship Manager or Managers (RM). Responsible for client service and complex administrative requirements to ensure the highest level of customer service, accuracy to established controls and procedures. Directly supports RM in all responsibilities including the development of new business. Works with other team members within WM&AS to ensure efficiency, accuracy and satisfaction to client base with other complex tasks as assigned in a fast-paced environment.
ESSENTIAL FUNCTIONS
Administrative
Proactively provides paraprofessional support to RM, serving as front line for most client service requests and tasks. Works under direction of RM, including assuming portions of administrative workload.
Manages, prioritizes and tracks communications to all client requests and inquiries.
Tracks appropriate date specific requirements for client service, including birthday/Holiday Correspondence/Flowers for various occasions as well as family life achievement/benchmarks.
Takes proactive approach to identifying possible problems and inefficiencies in account administration and work flow and initiate solutions as appropriate.
Participates in audit and risk management procedure requirements; supports completion of Annual Administrative Reviews for RMs.
Account Management
Provides client and administrative support for specific accounts assigned to the RM. Acts as the direct contact for most clients involving the RM as appropriate to ensure continuity of service.
Works within consistent processes established in assisting the management of the relationship portfolio; coordinates daily workflow to ensure that all administrative requirements are complete, timely and in compliance to all requirements.
Manages documentation retention through electronic file system to ensure the required and current information is up-to-date and as required by WM&AS policy.
Monitors all closing processes with applicable WM&AS teams and areas to ensure process is completed consistent with legal requirements and WM&AS policy.
Provides oversight to real estate assets as appropriate and assigned by RM: site visits, maintenance issues, rent and tax payments, appraisals, monitor lease agreements. May complete real estate reviews meeting compliance and WM&AS policy requirements.
Supports administration of client budgeting and other recordkeeping.
Coordinates preparation of appropriate documents as assigned by Relationship Manager, which may include deeds, notes, assignments, trust documents or any other specialized documents as needed.
Monitors daily cash balances for accuracy. Process cash updating through appropriate channels as required.
Supports collection and/or generation of tax-related documentation; understanding and knowledge of tax codes, process and accounting system where appropriate.
Researches and resolves routine operational issues related to simple- to moderately-complex accounts or across varying degrees of technical complexity; leveraging resources as appropriate (online, in office and using staff resources)
May monitor scholarship funds for assigned accounts, complete court and farm accountings accurately and in a timel