Application Support Analyst

RCM Technologies

Job Title: Application Support Analyst Job Function: Application Support for Epicor ERP and other relevant business applications. Job Type: Full time direct hire, but contract to hire may be considered Location: Onsite – St. Joseph, MI or Jonesboro, AR Scope of Job The Application Support Analyst will provide general application support (access, issues, and ad hoc requests) across several applications – including Epicor ERP, Salesforce, Qlik – as well as participate in business analysis and testing of active projects. Primary Responsibilities

Manage and respond to application support tickets.

Monitor system processes and troubleshoot as necessary.

Document and test business requirements for application changes .

Ensure compliance with IT Standard Operating Procedures

Knowledge & Experience

1-3 years of ERP application support experience (Epicor ERP preferred, but other ERP systems in a manufacturing/distribution environment will be considered)

Excellent troubleshooting skills

Basic SQL query and data analysis skills

Understanding of Business Process flow and design creation

Strong analytical and interpersonal skills, and an ability to communicate clearly and concisely with management and end user community with a customer service focus.

Ability to multi-task and prioritize workload.

Some understanding of manufacturing and warehouse distribution principles preferred.

Education & Certifications

Bachelors degree in Information Systems, Computer Science , Operations Management, Supply Chain/Logistics, Manufacturing Sciences or comparable certifications and/or work experience

About RCM RCM Life Sciences & IT is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America. Equal Opportunity Statement RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Disclaimer This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. #Monster