Business Analysis Associate I – Controls Support

As a Business Analysis Associate I, you will be responsible for analyzing, documenting, and communicating with multiple levels of leadership to address a variety of risks and control gaps. You will work with Claims, Disputes, and Recovery on control related initiatives such as Controls Testing, Controls Monitoring, Controls Evaluation, and Issue Management to ensure outcomes meet Control and Regulatory requirements. You will also work in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and results.

Job Responsibilities:

Provide controls support (Controls Testing, Controls Monitoring, Controls Evaluation, and Issue Management) and create/analyze reports relevant to Business Control Support responsibilities

Interpret customer business needs and translate them into application and operational requirements

Interact professionally with a diverse group, including executives, managers, and subject matter experts

Demonstrate organizational skills and ability to handle working within strict timelines

Lead groups and process improvement initiative

Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement

Elicit project or initiative requirements using document analysis, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis

Required Qualifications, Capabilities and Skills:

3 years of managed account experience with strong leadership experience; focus on project management or controls

Strong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts

Organizational skills and ability to handle working within strict timelines

High level of professionalism in leading groups and process improvement initiatives

Experience in using enterprise-wide requirements definition and management systems and methodologies

Required Qualifications, Capabilities and Skills:

Experience in Controls Support (Controls Testing, Controls Monitoring, Controls Evaluation, and Issue Management)

Accelerated skills in MS Office, including Excel, Power Point, Share Point and Visio

Chase is a leading financial services firm, helping nearly half of Americas households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans