LensCrafters – Optometric Tech Supervisor


LensCrafters – Optometric Tech Supervisor

Date: Oct 25, 2023

Brand: LensCrafters


Algonquin, IL, US, 60102

Requisition ID: 825061

Store # : 000408 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=enUS)

At LensCrafters, were passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, youll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000 stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.


Create exceptional value in the lives of our patients by delivering the LensCrafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly link the doctor and retail functions together.


Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth

Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance

Attract new patients to the practice

Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience

Greet patients with a geniune positive attitude without delay when patient enters

Promptly answer the telephone in a friendly and courteous manner

Explain all required paperwork, tests, insurance benefits, products/services and timeframe

Ensure that NEE (Next Eye Exam) calls are made daily

Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment

Collect all patient data in TAB; prepare patient charts the night before

Perform assessment, Contact lens insertion, removal and patient care training

Responsible for training/certifying all newly hired doctor’s office associates

Observe and coach on quality of assessment

Responsible for ordering contact lens trials in advance of need and ensure all stock are valid (not expired)

Coach and model how to present annual supplies of contacts to patients

Assist in recruiting/selecting high caliber doctor support staff

Ensure doctor office supplies are ordered timely

Ensure Physician referral log is accurately maintained

Provide associate scheduling feedback to the Managing Doctor and Store Manager

Display patience and courtesy to indecisive or difficult patients and staff

Perform work accurately and thoroughly despite time pressure and patient volume

Process, maintain and file patient records in an organized, efficient manner in accordance with HIPAA

Collect and capture all patient and prescription information, along with exam fees into Point of Sale system

Take pride in appearance of the office; ensure OD visuals align with brand guidelines

Aware of and champion store promotions and share with doctor support staff

Ensure office is clean and free of clutter at all times

Deliver clear, motivating and constructive feedback in a timely manner to ensure associates are exhibiting right behaviors


High School graduate or equivalent

Minimum of 3 years’ experience

Patient service; strong interpersonal skills

Leadership; coaching skills

Problem solving ability

Sales skills

Strong communicator and listener

Ability to manage time effectively and problem solve

Strong organizational skills and prioritization

Ability to work independently

Attention to detail


Previous experience in customer service, retail and/or optical

Two years of optical or supervisory experience

Demonstrate good ophthalmic lens product knowledge

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Chicago

Job Segment: Patient Care, Manager, Ophthalmic, Optometry, Healthcare, Management