Manager, Business Process Svc


Job Overview:

To manage the Business Process Associates and Analysts to ensure work is completed in a timely and high quality fashion on all validation, outsource and audit projects. To ensure the appropriate resources are deployed for work on client engagements in order to facilitate a positive and productive long-term relationship.

Essential Functions

Analyzes contracts and other documents as required.

Performs quality assurance checks on data.

Runs and reviews reports, spreadsheets and graphs using internally developed software.

Prepares written reports for manufacturers based on analysis.

Performs research on various companies and topics on the internet.

Performs reconciliation on rebate totals as needed.

Manages project deadlines.

Handles account management and training responsibilities as assigned.

Manages client implementation and training projects.

Supervises Business Process Associates and Analysts.

May assist with department budget process.

May manage training and SOP documentation.


Bachelors Degree Req

4 years relevant work experience Req

one (1) to two (2) years experience as an IQVIA Business Process Analyst Pref

Knowledge of managed health care and Pharmacy benefit management beneficial.

Fluent with computer capabilities including word processing, spreadsheet and database entry.

Proficient in PC applications such as Excel, Microsoft Access, SQL Server and Crystal Reports.

Strong analytical, organizational and problem solving skills necessary.

Ability to communicate effectively (written and oral).

Ability to handle multiple tasks simultaneously and prioritize tasks and manage deadlines.

Demonstrated ability to interact as a team player.

Managerial skills, including a strong focus on team building.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled